How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask OSXpert Your Own Question

OSXpert
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
50723742
Type Your Mac Question Here...
OSXpert is online now
A new question is answered every 9 seconds

I was working with Britton. I tried to Bookmark our session

Resolved Question:

I was working with Britton. I tried to Bookmark our session before following his instruction to Reset Safari, but the Show All Bookmarks page brought me here instead of back to my session with Britton.
Submitted: 3 years ago.
Category: Mac
Expert:  OSXpert replied 3 years ago.

OSXpert :

Hi -- Britton again, are you available?

Customer :

I'm here. All the boxes were already checked in Safari. I clicked reset and closed it. Our session wasn't there in Bookmarks even though I had added it previously. Arg!!

OSXpert :

no worries -- we can close the duplicate question that you have open now

OSXpert :

Anyhow...did you attempt to send your greeting card again?

Customer :

No, because everything was already checked in Safari, so I didn't see why anything would be different if I tried to send the card again.

OSXpert :

I'm not following you, what do you mean everything was already checked in Safari?

Customer :

I followed your instruction to open Safari, check all the boxes -- BUT, THE BOXES HAD ALREADY BEEN CHECKED, so I followed your next instruction to check Reset Safari, closed it and then tried to get back to you.

OSXpert :

Okay good, the boxes already being checked is totally fine, as long as you clicked "reset" and restarted the browser, we're in good shape...

OSXpert :

You can open another window so you can try the e-card while keeping this chat open. To do so, click File->New Window, a new browser window will open, from there, try to re-create your greeting card

Customer :

So do you want me to try to send the card again? I'm afraid to Bookmark you. I couldn't get back to you before

Customer :

ok

OSXpert :

Don't bookmark this or close this session, just open a new window using the instructions above

OSXpert :

I'll be away from the computer for about 10 minutes while you try the greeting card

Customer :

Britton, do you think my iMac would be ruined if I threw it in the pool??? I got further with the card this time...it directed me to a phone number where I could record

Customer :

my message. But, then it wouldn't let me preview the card before sending.

OSXpert :

Stand by -- I got stuck in a meeting, just a few more minutes...

Customer :

OK, I tried sending it without my recorded message. It says Sending with three blinking lights. But not Sent.

Customer :

Checked on it again, lights still blinking: Now Sending. This is sooooooooo frustrating.

OSXpert :

Hmmm, let's try something else

OSXpert :

Go to this web site (click the link)...

OSXpert :

and click "Download Google Chrome"

OSXpert :

You should be prompted to install it when the download completes. Let me know when you get that far, we'll try this in a different browser....I'm guessing it will work if we use something other than Safari.

Customer :

OK. It told me to double click the Google Chrome icon in my applications folder to launch it. It was not there. This is after I was told it had successfully downloaded.

Customer :

OK. Tried again, and it's now in my Applications folder.

Customer :

My Applications folder is no longer on the screen. How do I access it? The Google Chrome icon is now along the bottom of my screen. But, clicking on it doesn't launch me into it so I can try to send the infernal card!

Customer :

I have a luncheon date and must get ready. I'd love to click Accept for you, but I don't know if I've really been helped until I can actually send a card.

Customer :

I'll leave the window open while I shower.

Customer :

This window, that is.

OSXpert :

Okay, sorry about that...

OSXpert :

Let me know when you finish with your shower, I should be here...

Customer :

So, can you answer my last questions?

OSXpert :

Sure, but first, what happens when you click on the Chrome icon?

Customer :

I get Most Recent and Recently Closed rectangles

OSXpert :

Does a window open that looks kind of like Safari (with a place to type in a web site toward the top)?

Customer :

Most Visited and Recently Closed

Customer :

no

OSXpert :

Does it say "Chrome" in the upper left-hand corner of the screen?

Customer :

yes

Customer :

shower time

OSXpert :

Will you have a few minutes after your shower? I want you to try to use chrome for your greeting card...

OSXpert :

Let me know when you're available

Customer :

I'm back from lunch. Are you still there Britton?

OSXpert :

Hi, yes, I'm here

OSXpert :

are you still available?

Customer :

yes

Customer :

I just tried clicking on the Chrome icon in Applications. It took me to a bunch of UTube stuff, but not a place to actually

Customer :

send an e-card

OSXpert :

no worries, look at the top

OSXpert :

do you see where it has a long blank line....where you can type in a web address?

OSXpert :

Are you still there?

Customer :

yes. I found the long black line and actually managed to send a very simple e-card. I still

OSXpert :

and it actually sent?

OSXpert :

using Chrome?

Customer :

can't send a more complicated card though. Yes, I used Chrome.

Customer :

I also printed a gazillion-paged book from the Chrome site that is named 20

Customer :

Things I Learned about Browsers and the Web. Will it help me?

OSXpert :

That's good news!

Customer :

So, dear friend, I guess since I actually did send a card, I will check and you will get paid.

Customer :

check Accept.

OSXpert :

Well, I want to make sure you're happy

OSXpert :

Are you accomplishing what you originally set out to do?

OSXpert :

Let's make sure you're all set before clicking accept...

Customer :

This project certainly took forever. Can you check to see if I'm already signed up for online help at a monthly fee?

Customer :

I kept getting messages that my e-mail address was already accessed by someone else.

OSXpert :

Sorry, I wish I could. But I am effectively a contractor who knows Apple Computers well -- I don't actually work on the administrative side of things at justanswer.com

OSXpert :

hang on, I can get you a link to follow...

Customer :

Are there tutorials on the Mac that I can use to get better acquainted with it? I.E., how do I print selected parts of something rather than the whole thing?

OSXpert :

I used to have a guide that covered a lot of the basics in Mac OS X -- hang on a few, let me see if I can find it

OSXpert :

Here we go, this is a good manual. I gave it to both of my folks to help them with their Mac computers as well...

OSXpert :

I can't say it will answer every question you have, but it should answer a lot of questions and will hopefully assist you in using your Mac

OSXpert :

And this page will help you look at your account payment settings

Customer :

Thanks much. I'll print it. And I'll come back and check Accept.

OSXpert :

sounds good. Let me know if there is anything else I can help you with

OSXpert :

Are you still with me?

Customer :

I printed all but the first 10 pages of the manual. The printer stopped, telling me to change the color cartridge. I did that, but I don't iknow

Customer :

how to print just pages 1 - 10. I sure don't want to do the other 59 pages again!

OSXpert :

sure, go to file->print

OSXpert :

from there, you can specify a range, type "1-10"

Customer :

I don't see that choice offered. I used to have it with my PC, so I'm familiar with it. But it's not there with the Mac.

OSXpert :

click the little arrow pointing down next to the printer name. The arrow will be in the window that pops up when you choose file->print

OSXpert :

Do you see it?

OSXpert :

I have to run -- post back to this chat when you can, I'll be back in a couple of hours

Customer :

Britton, I finally got the first 10 pages printed. Thanks soooooooo much for your help. You have been truly patient. Happy holidays to you! I'm clicking the Accept button.

OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience: 2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
OSXpert and 6 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions