Hi, my name is Britton. What are you using to send your emails (Apple Mail, Entourage, or an emil service through the web like Gmail, Yahoo, etc...)
Okay good deal -- but I still need to know how you're accessing you're Yahoo account. You mentioned you're using POP -- do you have Apple Mail configured to use POP to access your email?If so, the easiest way to email pictures is to compose a new email, then drag the photos you want into the email itself. Let me know if this helps or if you are using a different mail client to send mail.
When you access your email, tell me exactly how you do so. Examples would be, opening Safari and navigating to www.yahoo.com, opening Apple Mail, etc...
Are you available to chat?
Yeah, unfortunately, JA will not allow us to use other means of communication. All communications must go through this interface.
OK so shall I stay online?
yes, are you available to chat?
Stay in the chat room when you log in, we can chat back and forth in real time
OK I am here
Hi, are you available?
okay good, what are you using to access your email?
I am currently on my desktop. I use rogers and yahoo to access mail
Is your computer a Mac?
When you log into your email, tell me exactly what you do -- this will help me help you
I click on the email icon, hit 'receive' and the messages arrive.
When you click the email icon, does it open a program called outlook?
okay good, open outlook (click the email icon), then create a new email message.
Let me know when you get through each step so I don't get too far ahead
Are we talking ipad or desktop?
which are you trying to send pictures with?
That would have been helpful to know up front -- it's very difficult for me to help you unless you give me as many details as possible...
Does your iPad currently send and receive email correctly?
OK. Sorry. Here's the ipad detail. I use an icon called Yahoo which I press and the in box appears. If I want to compose something I press the pencil icon (compose) type the message, enter recipient address and press 'send'.
hmmm, when you send and read emails on your iPad, do you tap an icon that looks like this...
Ignore the first, empty image...
Yes, with 'yahoo' under the envelope.
okay, to send pictures, you should be able to send them from the pictures app. from the home screen tap pictures...
Tapped photo icon and pictures appear. I selected a picture and tapped the right leaning arrow/ drop-down has 'email photo'. I pressed this, entered a recipient and pressed send. I checked recipient (me) on desktop as well as the yahoo mail 'sent' file. Nada. I wonder if the setup is erroneous for some reason.
well...is email working otherwise? Are you able to send and receive messages on your ipad?
Yes- just sent an email to desktop which was received ...also the 'sent' box in yahoo mail indicated it had been sent.
hmmm, so, you sent an email to yourself and it worked. But when you send an email with pictures attached, it doesn't work?
Is that correct?
Correct. As stated, i send pictures via the drop down from the photos app.
That's a bummer -- the attachments are probably too big for your email provider -- that's the only thing I can think of...
Never heard of that happening in the past though -- that'
That's a new one...
Is there any way to reduce the photo so it can be sent?
Yes...select the image, choose email, then, look next to the CC/BCC field
It should tell you the size of the attachment -- do you see it?
Did you get my last two messages?
The message before the "yes" ended ..''that's a new one'
select the image, choose email, then, look next to the CC/BCC field
no it doesn't indicate any size
Have you updated your iPad recently? This is a feature of iOS 4.2 -- which was released just a few weeks ago
No. I am not sure how to update...my ipad was set up by my IT guy
Have you synced your iPad with your computer in the past?
i haven't but it has been in part since my contacts were downloaded from the desktop.
okay, to update, you just need to plug your ipad into your desktop using the cable that it came with. Then, open iTunes and click your iPad on the left-hand side of the iTunes window. It will prompt you to update your iPad -- allow it to update. It may take several minutes
Then the size feature will be available to you
OK thanks. Will try this out and let you know results.
Keep me posted
Downloaded from apple. Now I can see size of pics and reduce them, but still no luck sending them.