Hi, my name is XXXXX XXXXX you available?
Good deal...sounds like you're phone is in a bad state -- that happens from time to time on the iPhone
Let's do a soft reset...
It was working fine, then during a text a few min. ago, it froze. Just received a call and couldn't answer it because it wasn't detecting my touch.
Hold the home button (round, center, bottom of phone) and the sleep/wake button (rectangular, top-right corner) simultaneously -- hold them until you see a white apple logo on the screen, then release
White apple still on screen
Give the phone a minute or so to reboot
It will boot back into the home screen shortly
Home screen there now.
now, try to make a call, you should be all set to go now...
Thank you so much - the phone is still "searching" Going to go outside to try to get more bars. Be back in a min.
Working now - thank you so much
What do I need to do to compensate you?
Sounds good. If you're all set and you're happy with the results, you can click the "Accept" button to compensate me
Let me know if you need more help or have more questions