Hi I would like to help .
Please can we start by using the safe boot mode .
A safe boot can help ,Turn off the Mac .Power on the Mac .Hold shift on the keyboard using a USB keyboard , while powering on the Mac and booting , boot to safe mode.Once booted to safe mode , restart and boot as normal .Full details here :-http://support.apple.com/kb/ht1455
Let me know if there are still issues , we may have to make extra repairs .
There is a problem with the Mac HD or OSX installation.
icons still snap back but no white circle appears.
ok good , can you check your finder settings .
Click finder .
Go to view menu .
Select Show view options .
Switch Arrange by : to None .
Does this help.
No luck at all and the white circle is back. I will take the desktop to the local Apple store and see what they can do. Many thanks for your attempts.
Hi there is one other thing you need to try .
Please use software update to take your OSX to the latest version.If the issue is still there :- Try deleting this file. com.apple.finder.plist ~/Library/Preferences. Move that file to the Trash and restart your Mac.If this does not work , you can try creating a new user account to see if the problem exists account wide , a new user account may not have the issue . . I hope this helps , if not let me know there is one other thing to try that should fix it .. Thanks.
Can't find com.apple file. And I am not comfortable creating a new user account.
Hi the plist is found in the Library folder in your user folder . Not the mail library folder in Mac HD .
Full path :-
Mac HD / Users / Youruser / Library / Preferences / com.apple.finder.plist
We can create new accounts in OSX using the Apple menu , System preferences , Accounts control panel to test if problems are resolved .In the Accounts control panel , Unlock the pad lock , use the + button to add an account .Disable the automatic logon function , restart and logon to your new account .From this account you can setup your software etc for your own use with this account.Applications are shared across the Users on the Mac , application preferences are separate for each account .Each individual user has its own User folder with Music , pictures , documents , movies etc , If the Problem is local to your old user account and not system wide , this should show up if this is the case. Creating a new account is easy in OSX . Once created , you may log out , Apple menu Log out , and log in to the new account . Does this help the issue at all??Regards
Somehow I (we) managed to solve the problem - created a new account, but then went back to the old one which had all the desktop items I needed --- and the icons don't pop back any more.
ah good news . Bit of a glitch going on there , creating an account can recreate some pref files and so on , glad it worked out , there was one other thing to try also , that does the same thing but forced.
If your happy please press the accept button , you can also remove the other account the same way you made it but hit - on the user to remove. you cant remove the account your logged in to , so log in to the? account you want to keep and remove the other/s..