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The Mac Daddy
The Mac Daddy, Mac Genius
Category: Mac
Satisfied Customers: 83
Experience:  Worked for 5 years as a Mac Genius in one of Apple's most prestigious flagship stores.
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My email (gmail) wont load or send messages. I have internet

Resolved Question:

My email (gmail) won't load or send messages. I have internet connection and my mailbox is open with earlier emails.
Submitted: 3 years ago.
Category: Mac
Expert:  The Mac Daddy replied 3 years ago.

The Mac Daddy :

Hi

The Mac Daddy :

Welcome to JustAnswer.com, I would be happy to help!o

Customer :

Ok - what do you need to know?

The Mac Daddy :

Ok

The Mac Daddy :

Give me a second

The Mac Daddy :

I'll be right with you

The Mac Daddy :

Hi

The Mac Daddy :

Sorry about that

The Mac Daddy :

So...

The Mac Daddy :

You are having a problem with your GMail?

Customer :

Yes It won't receive or send

The Mac Daddy :

Are you accessing your email through the web browser? Or are you using Apple Mail?

Customer :

I'm using Apple Mail

The Mac Daddy :

Ok

The Mac Daddy :

Can you login to GMail through the web please?

The Mac Daddy :

And can you tell me which operating system you are using on your Mac? 10.5.8 Leopard, 10.6 Snow Leopard etc...

The Mac Daddy :

You can find out by click on the Apple Logo in the top left of your screen, then clicking on About This Mac

Customer :

Version 10.6.5

The Mac Daddy :

Lovely

The Mac Daddy :

Are you logged in to your GMail through the web?

The Mac Daddy :

www.gmail.com

Customer :

I don't know how to do this with this window open

The Mac Daddy :

Ok..

The Mac Daddy :

Do you know how to make a new Tab within Safari

The Mac Daddy :

Basically that will let you view 2 things in one window

The Mac Daddy :

You just need to switch between them...

The Mac Daddy :

If you press the Command Key and the letter T on your keyboard together you will see what I mean

The Mac Daddy :

It should open a new Tab

Customer :

Not sure that I did it right but I do have my email through the web - hooray!

The Mac Daddy :

No probs...

The Mac Daddy :

Ok now I want you to click on the bit that says Settings on the GMail page...

The Mac Daddy :

Then I want you to click on Forwarding and POP & IMAP on the Settings page

The Mac Daddy :

Settings is in the top right hand corner of your GMail page...

The Mac Daddy :

Forwarding and POP/IMAP is on the menu after that...

The Mac Daddy :

At the bottom where it says IMAP ACCESS, I need you to make sure IMAP Enabled is selected...

Customer :

Sorry I don't have two screens up - when I use command+T I don't see the inbox or this conversation

The Mac Daddy :

No problem

The Mac Daddy :

Just switch between screens the way you know

The Mac Daddy :

Just read what I write and follow the instructions...

The Mac Daddy :

You will be fine

Customer :

IMAP access is enabled

The Mac Daddy :

You enabled it, or it was already enabled?

Customer :

Already enabled

The Mac Daddy :

Brilliant

The Mac Daddy :

Ok...

The Mac Daddy :

You can close the GMail web browser window

The Mac Daddy :

I want you to open up Apple Mail

The Mac Daddy :

can you tell me, on the left hand side, where it says INBOX etc are there folders also?

Customer :

Sorry I lost you for a moment...

The Mac Daddy :

I knew you'd be back!

Customer :

Yes - many folders

The Mac Daddy :

Now just above the first folder does it say in grey font, On My Mac, or does it say GMail or something similar?

Customer :

It says on my Mac

The Mac Daddy :

Ok..

The Mac Daddy :

This is what I would like you to do...

The Mac Daddy :

Can you click on the Mail menu item on the top of the screen and then click on Preferences...

Customer :

Done

The Mac Daddy :

Full Size Image

The Mac Daddy :

Now look at this image

The Mac Daddy :

I want you to click on Accounts then highlight the account that is called GMail and then click on the - button

The Mac Daddy :

minus button

Customer :

It asks me if I want to remove. Yes?

The Mac Daddy :

Yes

The Mac Daddy :

Let me know when it's done...

Customer :

Done

The Mac Daddy :

Ok....

The Mac Daddy :

Now I want you to click on the + icon next to it...

Customer :

Done and it asks for info to add account

The Mac Daddy :

Put in your full name (as you want it to appear when sending emails) your full GMail email address and your GMail password (the one you used to login through the web).

Customer :

Done. Create?

The Mac Daddy :

Yes

Customer :

Finished

The Mac Daddy :

Ok

The Mac Daddy :

Now...

The Mac Daddy :

Exit the Preferences window

The Mac Daddy :

And it should take you back to the normal mail window

The Mac Daddy :

Slowly, your inbox should start filling up again...

The Mac Daddy :

It may take a while depending on how many messages you have

Customer :

OK - I have heaps

The Mac Daddy :

In the bottom left hand corner or your Mail application can you see things happening (a bar moving across?)

Customer :

No bar - nothing happening yet

The Mac Daddy :

While in Mail

The Mac Daddy :

Can you press the Command key and the Number 0 key together

The Mac Daddy :

An activity window should pop up

The Mac Daddy :

anything happening in that?

Customer :

Yes three lines of diagonal blue stripes

The Mac Daddy :

Lovely

The Mac Daddy :

So things are happening

The Mac Daddy :

It is downloading your Mail as we speak

The Mac Daddy :

If you have lot's of messages it may take some time

The Mac Daddy :

But it sounds like its working

The Mac Daddy :

Let me know when you see something in the normal Mail app

The Mac Daddy :

when you see a message come through

Customer :

OK

The Mac Daddy :

As I understand there is nothing listed there at all at the moment?

Customer :

Sorry it was four lines and the third is the only one still moving. Each has a red hexagon next to it.

The Mac Daddy :

What does it say next to the third line?

Customer :

The one still moving says Communicating with server - fetching

The Mac Daddy :

That's fine

The Mac Daddy :

Close down the Mail app, and reopen it

Customer :

Still nothing up

The Mac Daddy :

What does the Activity bar say?

Customer :

'Fetching new mail' and 'Communicating with server - fetching' are still moving

The Mac Daddy :

Ok...

The Mac Daddy :

It's fine... I'll hang out here for a little while just to make sure it's worked, but this is normal behaviour

Customer :

OK - I'll let you know as soon as something appears

The Mac Daddy :

Thanks

The Mac Daddy :

What time is it in Oz at the moment?

Customer :

5.05pm and we've just had a big storm and lots of lovely rain

The Mac Daddy :

I'm from London, but currently in New York... London's had heavy snow all day

The Mac Daddy :

It's 1am in NYC

Customer :

Ah my favourite city - early for snow though

The Mac Daddy :

I know right?

The Mac Daddy :

Everyone has ahd the day off today

The Mac Daddy :

*had

The Mac Daddy :

When it snows in the UK, everyone panics and stays home

The Mac Daddy :

How we doing?

The Mac Daddy :

Any movement?

Customer :

Still nothing - I closed down and opened up again. There's a serious number of messages - time for a cull perhaps.

The Mac Daddy :

How many would you say?

The Mac Daddy :

Thousands?

Customer :

20k?

The Mac Daddy :

WOW

The Mac Daddy :

ok...

The Mac Daddy :

So we may be a while...

The Mac Daddy :

I'll wait a little longer though

The Mac Daddy :

as long as you are happy

Customer :

Different activity now - it's started synchronising the folders and updating cache directory. Happy if you want to go and help someone else

Customer :

Because - it's just up to the first of about 25 folders....

The Mac Daddy :

Ok... So that means it is definitely working

The Mac Daddy :

Glad we could sort it out

Customer :

Yes - thank you very much. Interesting process!

The Mac Daddy :

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Thank you!

Customer :

Will do. Thanks again









The Mac Daddy, Mac Genius
Category: Mac
Satisfied Customers: 83
Experience: Worked for 5 years as a Mac Genius in one of Apple's most prestigious flagship stores.
The Mac Daddy and 5 other Mac Specialists are ready to help you

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The Mac Daddy
The Mac Daddy
Mac Support Specialist
83 Satisfied Customers
Worked for 5 years as a Mac Genius in one of Apple's most prestigious flagship stores.