How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask iteachmac Your Own Question

iteachmac, The Duke!
Category: Mac
Satisfied Customers: 865
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
Type Your Mac Question Here...
iteachmac is online now
A new question is answered every 9 seconds

I am using a MacBook Pro purchased last January. This morning

Customer Question

I am using a MacBook Pro purchased last January. This morning when I logged in I found that my account no longer existed and that the whole format had changed. I was able to enter my account but have now lost all prior emails. How do I retrieve them?
Submitted: 5 years ago.
Category: Mac
Expert:  iteachmac replied 5 years ago.

iteachmac : Hi sounds like a mac hd error you will have to fix and repair it . To avoid more data loss.
iteachmac : Please try a safe boot first . Hold shirt key on bootup , a bar screen center will indicate some repairs being made.
iteachmac : Once booted please reboot as normal and test .
iteachmac : Any improvement ?
iteachmac : Are you logged in to the correct user?
iteachmac : Look in your mac hd for the users folder , users on the mac are stored here.
iteachmac : You can use apple menu , logout to return to the login window.
iteachmac : From here you can switch accounts on the mac I.en change users .
iteachmac : Do you have more than one user?
iteachmac : Thanks.