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Mike
Mike, Mac Maestro
Category: Mac
Satisfied Customers: 164
Experience:  Apple Consultants Network, Apple Certified
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I can receive emails to iphone 4 but since setting it up I cannot

Resolved Question:

I can receive emails to iphone 4 but since setting it up I cannot receive emails to my computer 95% of the time. When I hit send/receive it comes up with error message
"There was a problem logging onto your mail server. Your password XXXXX rejected.
Account: mail.surf.net.au
Server: mail.surf.net.au
Protocol POP3, server response
'ERR (IN-USE) Unable to lock maildrop: Mailbox is locked by POP server
Port 110, Secure (SSL): No Server Error
0x800CCC90 Error Number: ) ax 800CCC92

I spent approx 6 hours with tech support from telstra, iphone4 and bigpond yesterday and they couldn't help me. They accessed my computer remotely and still couldn't help
Can you??
Submitted: 6 years ago.
Category: Mac
Expert:  Mike replied 6 years ago.

Mike Kane :

Hi - I'm happy to help with your Mac issue. Please remember to Accept when we are completely finished and you are satisfied with my answer. The iPhone is apparently not releasing the lock on the account. I suggest that you switch to IMAP protocol if supported by your email provider. When accessing a mail account by multiple devices POP often has problems - it is an older, less capable method, and will often create sync problems. IMAP, on the other hand, is designed for multiple access and will always keep things synced as the mail lives on the server - not on the local machine. If IMAP is supported, I urgently recommend you switch to it.

Mike Kane :

Be sure to back up your local mail on the machine using POP, particularly your Sent Mail as once you delete the POP account, local mail will be deleted. You can probably set up the IMAP in PArallel, and then copy any mail you want to save to eith local folders or back to the imap server.

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