How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask robgranholm Your Own Question

robgranholm
robgranholm, Mac Genius
Category: Mac
Satisfied Customers: 691
Experience:  2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
35592706
Type Your Mac Question Here...
robgranholm is online now
A new question is answered every 9 seconds

Hi I have a MacBook computer, and Im running Microsoft Entourage

Customer Question

Hi I have a MacBook computer, and I'm running Microsoft Entourage on it for my e-mails. At the moment I believe something is not working properly with my search function. For instance, I have had countless e-mails from say a XXXXX XXXXX, but when I type his name in it's not finding any of his e-mails. Please help.
Submitted: 6 years ago.
Category: Mac
Expert:  robgranholm replied 6 years ago.
Run this in the terminal. /Applications/Utilities/Terminal.app

sudo mdutil -E /

It will ask for a password XXXXX you enter that command and when you type look like nothing is being entered, but it is...just type your administrator password XXXXX and hit enter.

This command resets Spotlight and fixes issues with Entourage searching. Please be patient. It takes some time to re-index everything. Maybe reboot after it finishes. So do this before bed or something and let it work over night. Let me know how it goes, I will glad to follow up and continue troubleshooting.