Hello. Welcome to JustAnswer, a paid global support site.
For clarification, we are not Microsoft. Hotmail does not provide any live (email/chat/phone) support for its FREE
It is likely that your account has been compromised by a hacker --- most likely due to a low complexity password XXXXX a successful phishing attempt.
I understand the steps you have taken, but I want to make sure that all avenues are covered. If you have exhausted these options, it is highly unlikely you will ever recover your account
If you can log in to your account at http://www.live.com
, then click on your name in the upper right corner of the window, and go to Account
From here, change your password, security question, and password XXXXX email address.
Also, before you log in, look at the address bar of your browser to make sure you are on the right site to log in. (i.e. make sure your address bar says https://www.hotmail.com
and not something like http:// 123abc. randomurl.com/ www.hotmail.com/
). A lot of phishers/hackers have been using the tactic of making a page look exactly like your log on page to trick you into typing your password.
If in doubt, type in the base URL yourself (i.e. http://www.hotmail.com) in the browser.
Hotmail technical support phone number is(NNN) NNN-NNNN but I will forewarn you. Unless you are a Hotmail Plus (paid service) member, you will most likely not be able to get any support over the phone.
The problem with free e-mail services is that they rely on security question/answer combinations for verification. If you forget these and/or your account is hacked and a hacker changes the info, you have no way to verify your account. With paid e-mail services, you can easily verify your identity by verifying your billing information.
In the future, you must remember that no email service provider will ever ask you for username/password XXXXX any personal information (address, birthdate, etc.).
Once you have changed your password, security question, and alternative email, you should have not this issue anymore.
Feel free to ask any questions, as I am here to assist you.