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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2601
Experience:  worked as a Tech support Associate for Apple products
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itunes error 42003

Resolved Question:

itunes error 42003
Submitted: 4 years ago.
Category: Mac
Expert:  Vinod Menon replied 4 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod

Ipod Specialist :

I will help you resolve this issue

Ipod Specialist :

I need a bit more information from you.

Ipod Specialist :

When did this error happen? were you trying to download something, or add songs etc

Ipod Specialist :

you there?

Customer:

I downloaded a movie from itunes store and then it the same problem happends when i down loaded a digital copy

Ipod Specialist :

So what I understand is that while downloading the movie, error 42003 happened, and the movie no longer downloaded, correct?

Customer:

yes, well it shows the movie in my itunes but when i click it to watch it the error comes up

Ipod Specialist :

give me one moment please

Customer:

ok

Ipod Specialist :

Let's first deauthorize your computer

Ipod Specialist :

click on "store" on the menu and then on deauthorize computer

Customer:

itunes store?

Ipod Specialist :

no, I will send you the screen shot

Ipod Specialist :

Full Size Image

Customer:

ok

Ipod Specialist :

have you deauthorized the computer by providing your itunes name and password?

Customer:

it asked for my password, and when i entered it, the same error come up

Ipod Specialist :

Let's click on "Help" menu and then on "About iTunes"

Customer:

ok

Ipod Specialist :

May I know which version of itunes it is?

Customer:

10

Ipod Specialist :

How long have you been facing this problem?

Customer:

two days

Ipod Specialist :

Do you have any antivirus installed recently or the firewall turned on?

Customer:

i have webroot antivirus

Ipod Specialist :

Let's turn that off for sometime and then try to deauthorize computer

Customer:

ok, give me a minute

Ipod Specialist :

sure

Customer:

im sorry im having trubble shuting it down

Ipod Specialist :

what happened?

Customer:

it says "


To shut down the Webroot software:










1.


Right-click the Webroot icon in your system tray.



A System Tray menu opens.










2.


Click Shut Down.



"

Customer:

but i dont see "shut down anywhere

Ipod Specialist :

Do onething... Let's double click the webroot icon in the system tray

Customer:

yes i did that

Ipod Specialist :

From the Home panel, click the Edit settings button under PC Security. (Point your mouse to the panel to display the Edit settings button.)

Ipod Specialist :

done?

Customer:

im not seeing it. I have webroot antivirus spy sweeper

Ipod Specialist :

Do you see an option button to the left?

Customer:

yes

Ipod Specialist :

let's click on that and then click on the "shields" tab

Customer:

ok

Customer:

then?

Ipod Specialist :

Under Antivirus Protection, click the checkbox next to Protect against viruses, so there is no checkmark in the box.

Customer:

done

Ipod Specialist :

now click on ok

Customer:

ok

Ipod Specialist :

now let's go to the control panel

Customer:

ok

Ipod Specialist :

there you might see something called "windows firewall" or "system and security"

Ipod Specialist :

open that

Customer:

ok

Customer:

do you want me to turn off the fire wall?

Ipod Specialist :

yes

Customer:

done

Ipod Specialist :

now let's open the itunes and try to deauthorize the computer

Customer:

i just tried that, and the same old error comes up

Ipod Specialist :

Then let's close the itunes.

Customer:

done

Ipod Specialist :

click on start

Customer:

ok

Ipod Specialist :

type cmd in the search box and press enter

Customer:

ok

Ipod Specialist :

In that black window, let's type ipconfig/flushdns

Ipod Specialist :

and then press enter

Customer:

ok

Ipod Specialist :

now let's open itunes and try to deauthorize

Customer:

YES! it worked

Customer:

lol

Ipod Specialist :

that's great

Customer:

now what?

Ipod Specialist :

now let's close and reopen itunes and then authorize your computer

Customer:

ok

Ipod Specialist :

done?

Customer:

yes

Ipod Specialist :

now click on store on the top menu and then click "check for available downloads"

Customer:

ok

Ipod Specialist :

let me know once it is done.

Customer:

it says its done

Ipod Specialist :

ok

Ipod Specialist :

let's now try to play the movie

Customer:

its back to saying the same old error

Ipod Specialist :

:(

Customer:

yeah

Ipod Specialist :

Give me one more moment please

Customer:

ok

Ipod Specialist :

Let's close the itunes.

Customer:

ok

Customer:

done

Ipod Specialist :

Now, let's click on start and then on Music

Customer:

ok

Ipod Specialist :

Let's open the itunes folder over there.

Customer:

ok

Ipod Specialist :

Let's now open the folder "itunes media"

Ipod Specialist :

and then the folder "downloads"

Customer:

ok

Ipod Specialist :

Do you have any folders inside downloads?

Customer:

yes one for the movie

Ipod Specialist :

let's delete that

Customer:

ok

Ipod Specialist :

now let's open the itunes

Customer:

done

Ipod Specialist :

Click on store->Check for available downloads

Customer:

ok

Ipod Specialist :

is it downloading?

Customer:

it says all purchases have been downloaded

Ipod Specialist :

please give me one moment here

Customer:

ok

Ipod Specialist :

Is that movie still showing up in itunes?

Customer:

yes

Ipod Specialist :

Let's try to play that now

Customer:

when i click on the movie it asked me to enter my itunes store password XXXXX then it shows the same error

Ipod Specialist :

:(.... Let me have a chat with my friend

Customer:

ok

Ipod Specialist :

I had a chat with my friend, and he is suggesting the same steps as well.

Ipod Specialist :

Here, the error occurred may be due to an incomplete download.

Customer:

yes but it is also showing the error on movies that i didnt get from the itunes store, movies that i had the digital copy disc for

Ipod Specialist :

Unfortunately, I have run out of resources....

Customer:

ok well thank you for your help

Ipod Specialist :

I think the Apple itunes store is open now for chat. They can help you redownload the movies for free etc....

Customer:

ok i will try that

Customer:

Thank you

Ipod Specialist :

You can go to www.apple.com/support/itunes. Click on video purchases under Get Customer Service. Then on video purchases again.

Ipod Specialist :

Then to the right side click on "Get Started" button.

Ipod Specialist :

You will be able to reach the itunes store

Customer:

ok

Ipod Specialist :

Thank you for your patience

Ipod Specialist :

have a wonderful day

Customer:

you too

Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2601
Experience: worked as a Tech support Associate for Apple products
Vinod Menon and 8 other Mac Specialists are ready to help you

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Vinod Menon
Vinod Menon
2171 Satisfied Customers
worked as a Tech support Associate for Apple products