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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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i can not open itunes _error 7_windows erro 126

Customer Question

i can not open itunes _error 7_windows erro 126
Submitted: 6 years ago.
Category: Mac
Expert:  Vinod Menon replied 6 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

How are you?

Ipod Specialist :

I understand that you are receiving error 7 and 126 while trying to open itunes.

Ipod Specialist :

Which OS do you use? windows xp, 7 or vista?

Customer:

windows xp

Ipod Specialist :

have you recently uninstalled itunes?

Customer:

no i have not

Ipod Specialist :

Did you try any troubleshooting for this?

Customer:

no

Ipod Specialist :

ok

Ipod Specialist :

When we receive the corefoundation.dll error, it is most often solved by uninstalling and reinstalling itunes.

Customer:

it was fixed oct.1 2010 agreement # XXXXX /p>

Ipod Specialist :

I cannot read the agreement number. It will reach me in encrypted form only

Ipod Specialist :

What did you do then to fix the issue?

Customer:

i would not like to uninstall at this time or i would loose all my music etc.

Ipod Specialist :

Uninstalling and reinstalling itunes will not delete any contents. Don't worry about that

Ipod Specialist :

It is just reinstalling the application. The music is stored in a different location.

Ipod Specialist :

I can walk you through the steps.

Customer:

i will try can i just install on top of i tunes or do i need to uninstall first

Ipod Specialist :

It is better to uninstall and reinstall itunes. Installing on top of it may not solve the issue.

Customer:

ok i will try it

Ipod Specialist :

You just need to go to the control panel and uninstall itunes, quicktime, apple software update, apple mobile device support and apple application support

Ipod Specialist :

Then go to My Computer->C:->Windows->System32, there if you find files called QuickTime and QuickTimeVR, just delete it. Then restart the computer and install itunes from www.apple.com/itunes/download.

Ipod Specialist :

Just reply to me if you have any difficulty.

Ipod Specialist :

I am always happy to help you.

Customer:

i could not remove apple software update there is a problem fatal error during installation

Ipod Specialist :

no problem. let's try it again. If you are still getting the error, forget that and uninstall the remaining

Ipod Specialist :

done?

Customer:

dumm question how do i get to 'windows 32"

Ipod Specialist :

I will help you

Ipod Specialist :

Do you see an icon called My Computer in the desktop?

Customer:

yes

Ipod Specialist :

Let's open that.

Customer:

ok

Ipod Specialist :

Now you will see your hard disk drive. In most computers, it will be called "Local Disk(C:)". Did you find that?

Customer:

i already have that

Ipod Specialist :

When you open that, you will find a folder called "windows"

Customer:

yes

Ipod Specialist :

When you open "windows", you will find the "system32" folder

Customer:

ok

Ipod Specialist :

Inside system32, if you find QuickTime or QuickTimeVR, delete those. You might find another file called quick.ime, which should not be deleted.

Customer:

its done

Ipod Specialist :

Now let's restart the computer and install itunes from www.apple.com/itunes/download.

Ipod Specialist :

Let me know of the progress

Customer:

i was not able to re install itunes it installs only part.

Ipod Specialist :

do you get any error messages?

Customer:

yes i do

Ipod Specialist :

what is that?

Customer:

it does not recognice my id and possword

Ipod Specialist :

When you install itunes, it will not ask you for an id and password.

Ipod Specialist :

Are you downloading from www.apple.com/itunes/download

Customer:

i will reinstall again and check what the error message was and get back to you

Ipod Specialist :

sure

Ipod Specialist :

Did it give you the error again?

Ipod Specialist :

I hope everything is working fine now. Just get back to me if you still have difficulty opening itunes.

Ipod Specialist :

Have a great day.

Expert:  Vinod Menon replied 6 years ago.
Just get back to me if you still have difficulty opening itunes. Have a great day.

Thank You
Vinod

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