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Joseph
Joseph, Mac Software Engineer
Category: Mac
Satisfied Customers: 1054
Experience:  I have more than 2 years of experience in computer industry including MAC
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I AM TRYING TO SEND E-MAILS BUT I AM GETTING A MESSAGES SAYING

Customer Question

I AM TRYING TO SEND E-MAILS BUT I AM GETTING A MESSAGES SAYING THAT IT CANNOT SEND MESSAGE USING THE XXXXXXXXX@XXXXXX.XXX
Submitted: 3 years ago.
Category: Mac
Expert:  Joseph replied 3 years ago.

Joseph :

Hello

Joseph :

Which mail service are you using ?

Joseph :

Are you using any mail clients like Outlook or Thunderbird ?

Customer:

smtp.live.com

Customer:

outlook

Joseph :

Did you try removing and adding back the mail in outlook ?

Customer:

no

Joseph :

If not remove the present mail account and add it back

Customer:

i will try it

Joseph :

okay

Joseph :

You are using Hotmail inside Outlook right ?

Customer:

YES and it did not work when i remove and added the account

Joseph :

Check your settings :



    Hotmail Incoming Mail Server (POP3) - pop3.live.com (logon using Secure Password XXXXX - SPA, mail server port: 995)


    Hotmail Outgoing Mail Server (SMTP) - smtp.live.com (SSL enabled, port 25)

 

Customer:

In out going server i do not see (port 25)

Joseph :

Do you have any other value

Joseph :

?

Customer:

no

Joseph :

Can you add it

Joseph :

?

Customer:

I don't see any space available to do so

Joseph :

let me check

Joseph :

Can you see more settings ?

Joseph :

a button

Customer:

looking

Joseph :

okay

Customer:

no

Joseph :

In the advanced tab of more settings you will have port numbers

Joseph :

In outlook goto tools

Joseph :

Account settings

Joseph :

Select the mail account

Joseph :

click change

Customer:

looking for outlook, where would i find it?

Joseph :

You are using outlook right ?

Joseph :

in the Outlook manu you can see

Joseph :

Menu

Joseph :

Tools is the option name

Customer:

i can't find outlook or thunder bird on this computer I guess i don't know

Customer:

where can i find out what program i am running

Joseph :

From where are you sending mails ?

Joseph :

Is it the mac default mail ?

Customer:

ohk i have clicked on mails

Customer:

yes it is

Joseph :

okay

Customer:

im using the default mail.......

Joseph :

This is how to add Hotmail in Mac mail

Joseph :




  • Select Mail | Preferences... from the Mac OS X Mail menu.

  • Go to the Accounts category.

  • Click the + ("Create an account.") button.

  • Enter your name under Full Name:.

  • Type your Windows Live Hotmail address (something like "example@hotmail.com") underEmail Address:.

  • Type your Windows Live Hotmail password XXXXXPassword:.

  • Click Continue.

  • Make sure POP is selected under Account Type:.

  • Enter "Windows Live Hotmail" (or something similar) as the Description: for this account.

  • Type "pop3.live.com" (not including the quotation marks) under Incoming Mail Server:.

  • Enter your complete Windows Live Hotmail address ("example@hotmail.com", for example) under User Name:.

  • Click Continue.

  • Enter "Windows Live Hotmail" under Description: for Outgoing Mail Server.

  • Type "smtp.live.com" under Outgoing Mail Server:.

  • Make sure Use Authentication is checked.

  • Enter your full Windows Live Hotmail address (e.g. "example@hotmail.com") under User Name:.

  • Type your Windows Live Hotmail password XXXXX Password:.

  • Click Continue.

  • Now click Create.

  • Close the Accounts window.




Customer:

ohk

Joseph :

Try it and let me know

Joseph :

Before doing that

Joseph :

I want you to log into Hotmail from a browser

Joseph :

like safari

Joseph :

Just to make sure its getting logged in.

Customer:

this link what you're giving me isnt loading

Joseph :

Go to google.com

Joseph :

Then type hotmail log in.

Joseph :

try the first link

Customer:

im getting a black page after i log in

Joseph :

wait for sometime, it may be logging in

Customer:

it has no loading symbol in the corner of the tab

Joseph :

refresh the web page

Customer:

i've dont that numerous times

Joseph :

Do you have any firewalls or Antivirus programs on your computer ?

Customer:

the firewall is down

Customer:

there are no anitvirus programs besides the programs that probably came with it

Joseph :

Can you turn off the firewall.

Customer:

the firewall isss off

Joseph :

Now try to log in to the mail

Customer:

do you have an i chat account?

Customer:

so you can screen share and log onto my computer

Joseph :

Sorry i don't have that.

Customer:

it keeps on going to the blank page

Joseph :

Restart the computer and turn off firewall and then try the log in

Customer:

ohk

Joseph :

Let me know what happens.

Customer:

nothing is different

Joseph :

I am running out of ideas so i will opt out.



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