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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10579
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have an apple wireless router which doesnt seem to be working

Customer Question

I have an apple wireless router which doesn't seem to be working? Can you help?
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

Which Apple router is this ? Airport Express, Airport Extreme etc
Customer: replied 6 years ago.

Extreme

 

 

Expert:  Ashik replied 6 years ago.
Could you explain your situation a little more? What happens when you connect to your Airport ?
Customer: replied 6 years ago.

From the laptop wireless computer the icon indicates that I am connected, however, I cannot access IE.

 

Expert:  Ashik replied 6 years ago.
You can 'hard reset' the Airport Extreme. Please follow the instructions to reset the instructions in here to reset Airport : http://support.apple.com/kb/ht3728

Hard Reset will remove all configurations from your Airport. This will temporarily disconnect your internet, and you can setup your Airport later. Before resetting it, download and install the Airport Utility and install it on your computer. Then reset your Airport and then setup your Extreme again with Airport Utility

Download Airport Utility : http://support.apple.com/downloads/AirPort_Utility_5_4_2_Windows

Let me know how it goes...

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