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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2860
Experience:  worked as a Tech support Associate for Apple products
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my question concerns gmail on my Mac - since last week

Customer Question

my question concerns gmail on my Mac - since last week it has been slow to load and respond and load attachments - now it is taking so long I can't work - I have tried both Firefox and Safari browsers and it's probably worse on Safari - what is wrong?
Submitted: 6 years ago.
Category: Mac
Expert:  Vinod Menon replied 6 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod.

Ipod Specialist :

I will help you resolve this issue.

Ipod Specialist :

Hi

Ipod Specialist :

Which version of Firefox do you have?

JACUSTOMER-ni8as0ir- :

3.6.12

JACUSTOMER-ni8as0ir- :

I just downloaded last night

Ipod Specialist :

great

JACUSTOMER-ni8as0ir- :

the problem is even worse

Ipod Specialist :

I understand.

Ipod Specialist :

Don't worry. Let's try some troubleshooting here.

Ipod Specialist :

If you're currently logged in to gmail, let's sign out from it.

JACUSTOMER-ni8as0ir- :

i forgot to mention - one time I got an error message when I tried to attach a doc - it said I was hitting a firewall

JACUSTOMER-ni8as0ir- :

'I'll sign out from gmail now

Ipod Specialist :

ok

Ipod Specialist :

Do you have any firewall installed in your computer?

JACUSTOMER-ni8as0ir- :

signed out now

JACUSTOMER-ni8as0ir- :

I'm not sure - my husband set everything up - but that was years ago

Ipod Specialist :

no problem. Let's close all other open windows except the Firefox.

JACUSTOMER-ni8as0ir- :

ok

Ipod Specialist :

When you open the firefox, you will find an apple logo to the leftmost upper corner of the computer, followed by Firefox. Let's click on that Firefox menu and select "preferences"

JACUSTOMER-ni8as0ir- :

ok

Ipod Specialist :

select the "privacy" tab

JACUSTOMER-ni8as0ir- :

ok

Ipod Specialist :

and click the "clear your recent history" link

Ipod Specialist :

done?

JACUSTOMER-ni8as0ir- :

yes

Ipod Specialist :

now let's Click the triangle next to 'Details" to expand the menu.


 

JACUSTOMER-ni8as0ir- :

wait I found prefernces then lost hte chat what was the very next step

Ipod Specialist :

select the "privacy" tab

Ipod Specialist :

and click the "clear your recent history" link

JACUSTOMER-ni8as0ir- :

ok

Ipod Specialist :

now let's Click the triangle next to 'Details" to expand the menu.

Ipod Specialist :

done?

Ipod Specialist :

any difficulties?

Ipod Specialist :

you there?

Ipod Specialist :

Just reply to this chat and I will be there to help you.

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