I am Vinod.
I will help you resolve this issue.
Which version of Firefox do you have?
I just downloaded last night
the problem is even worse
Don't worry. Let's try some troubleshooting here.
If you're currently logged in to gmail, let's sign out from it.
i forgot to mention - one time I got an error message when I tried to attach a doc - it said I was hitting a firewall
'I'll sign out from gmail now
Do you have any firewall installed in your computer?
signed out now
I'm not sure - my husband set everything up - but that was years ago
no problem. Let's close all other open windows except the Firefox.
When you open the firefox, you will find an apple logo to the leftmost upper corner of the computer, followed by Firefox. Let's click on that Firefox menu and select "preferences"
select the "privacy" tab
and click the "clear your recent history" link
now let's Click the triangle next to 'Details" to expand the menu.
wait I found prefernces then lost hte chat what was the very next step
Just reply to this chat and I will be there to help you.