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Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
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my iphone is locked up I have tried turning it off and on

Customer Question

my iphone is locked up
I have tried turning it off and on but get nothing
the apple picture is all that is on the screen
when I plug it into my comp, the comp does not read it
Submitted: 5 years ago.
Category: Mac
Expert:  Brandon M. replied 5 years ago.
Hi there and thank you for contacting JustAnswer. My name is XXXXX XXXXX I'd be glad to assist you.

If the iPhone won't boot, you will need to restore it. To do this, you'll need to put it into DFU mode. This allows you to restore the device without it booting up.

Here are some steps to do so:

Here is a YouTube video in case you are having trouble:

After you have booted it into DFU mode, iTunes should detect the iPhone. Click the Restore button (not Shift + Restore like the video says).

After restoring, you should be able to set the iPhone back up. You can choose to restore from a backup.

Hope this helps!

Best Regards,
Customer: replied 5 years ago.


if I follow the instructions on the video I lose everything on my phone


I do not want to do that



Expert:  Brandon M. replied 5 years ago.
Your iPhone should be getting backed up everytime you sync it with the computer. Anytime you are having a freezing issue like this, there is no choice. If your iPhone is synced with your computer on a regular basis, you should only lose a short period of time.

Edited by BeBoo on 11/2/2010 at 4:19 AM EST
Customer: replied 5 years ago.

well it is now working without doing what you suggested

and I have not lost any info


Customer: replied 5 years ago.

I do not feel nor will I pay

for the answer I recived



Customer: replied 5 years ago.

not paying for this

phone started working again without doing what was suggested