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Travis
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience:  19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
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I can only get out of my mail by using the main force quit

Customer Question

I can only get out of my mail by using the main force quit in upper left corner of screen. Other icons can be quit in normal manner
Submitted: 3 years ago.
Category: Mac
Expert:  Travis replied 3 years ago.

Travis :

Does this happen whenever you attempt to quit the program or only after it has locked up?

Expert:  Travis replied 3 years ago.
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Expert:  Travis replied 3 years ago.

Does this happen whenever you attempt to quit the program or only after it has locked up?

Customer: replied 3 years ago.
Whenever we try to leave MAIL. Same problem on our mac laptop
Expert:  Travis replied 3 years ago.
If the following suggestions work, please let me know and you can Accept the answer (and if possible, leave positive feedback). If not, please DO NOT Accept the answer yet. Instead, let me know and we'll try some more things or I can refer you to another Expert who may be able to help you further.

First of all, I would suggest you run some general maintenance on the computer. It is an obvious square-one approach. I normally suggest this first because it is good practice plus if we dig too deep into a problem and simple measures could have repaired it in the beginning we'll be kicking ourselves later... This is going to be a long post so I suggest printing it out for your reference. Also, it will require a USB keyboard, not a wireless keyboard.

First let's reset the PRAM on the computer.
1) Shut down the computer.
2) While the computer is shut down, locate these keys: command (has an apple on it), option (sometimes called alt), P, and R.
3) Turn the computer on, then press and hold Command-Option-P-R before the gray screen appears.
4) Hold these keys down until you hear the startup sound a total of 3 times.
5) Release the keys.

Next, let's try a Safe Boot. This will perform several clean up procedures that may be affecting the machine's performance and startup as well as clear out any cache here as well.
1) Shut down your computer completely.
2) Start up the computer and immediately after the startup chime, press and hold the Shift key
3) Once the gray Apple and progress indicator appear, release the Shift key
4) Note: Startup will likely take substantially longer than normal (20 - 30 minutes is not unheard of)
5) In Mac OS 10.4 or later, you will have to login to your account, even if it normally does so automatically.
6) Shut down the computer.

Now let's check / repair the disk permissions. Although this doesn't fix all problems it is a great way to start when working on a machine, besides it often cleans up any other smaller problems you may or may not be experiencing.
1) Restart the machine.
2) Before you have opened any programs, go to Applications / Utilities / Disk Utility.
3) Click the "First Aid" tab at the top and run the "Repair Permissions" after selecting your Hard Drive from the list on the left.
4) Shut down the computer.
5) Restart and see if the problem persists with Mail. If so, let me know and we'll continue to troubleshoot.

If I helped, please click ACCEPT. Otherwise I do not get paid. If you still need assistance or have further questions, I'll be glad to keep working until this issue is resolved.
FEEDBACK & Bonuses are always appreciated!
PLEASE, BEFORE leaving Negative Feedback,
allow me the chance to respond here.
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience: 19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
Travis and 4 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
I'm sorry I don't know what a USB keyboard is. My keyboard is wireless so I guess I will not be able to follow your instructions.

Expert:  Travis replied 3 years ago.
Yes, you would need a keyboard that actually is connected to the mac with a USB cord in order to perform the above procedures. A wireless keyboard will not work. What kind of mac is it? It should have came with a USB keyboard.
Customer: replied 3 years ago.
I will accept the answer even though I can't perform the instructions that you gave me due to the fact that I only have a wireless keyboard and mouse. Thanks for your help. I may borrow a friend's keyboard to try your suggestions.

Thanks,

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