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Travis
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience:  19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
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HAVING HORRIBLE PROBLEMS WITH ENTOURAGE ... IT WONT SHOW PICTURES

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HAVING HORRIBLE PROBLEMS WITH ENTOURAGE ... IT WON'T SHOW PICTURES IN EMAIL ... AND NOW I DON'T HAVE THE OPTION TO CLICK ON THE "VIEW PICTURES" BUTTON. HELP.

Travis :

Which version of Mac OS X do you have and which version of Entourage are you using?

Which version of Mac OS X do you have? This info can be found under the apple menu (top left corner) > about this mac

Which version of Entourage do you have? This info can be found by opening up Entourage > Entourage top menu > about Entourage.
Customer: replied 6 years ago.
MAC OS VERSION 10.5.8
ENTOURAGE:MAC 2008 - VERSION 12.2.7
Please DO NOT Accept the answer as it is not a positive solution to your request UNLESS you feel I have helped you in some way by relaying this information. I feel it necessary to put this here because my answer is not a solution, rather a confirmation. If you do feel this answer is worthy of acceptance, by all means, please click the Accept button. I just want you to realize this up front.

Ok, the problems you are describing are inherent with the 12.2.7 update. This is a Microsoft error and hopefully will be addressed with the next set of updates. The only known fix is to go to the Preferences > Security and make sure you have automatically download pictures from my address book contacts checked. You may have to leave the email open for quite a few seconds before the offline images load or the option button to display them returns.

Unfortunately, these are issues beyond your control because they were caused by the manufacturer of the program. The only option would be return to your previous version of the program through time machine or a backup or reinstall the program and do not run the last update offered by Microsoft.

Sorry.

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