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Kyle Brockman
Kyle Brockman, Mac Genius
Category: Mac
Satisfied Customers: 114
Experience:  5 yrs. experience building, repairing, maintaining and configuring macs in a corporate environment.
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My new ipad will not appear in itunes. Windows XP with Service

Customer Question

My new ipad will not appear in itunes. Windows XP with Service pack 3. My Computer is 4 years old - would it have the necessary USB 2.0 - the ipad does not charge when connected to the PC via the USB
Submitted: 4 years ago.
Category: Mac
Expert:  Kyle Brockman replied 4 years ago.
I can help you with with. Not all USB ports will charge the iPad. I needs ten watts to charge. If your iPhone is working with iTunes your iPad should work as well. Which cable are you using to try and sync the device?
Customer: replied 4 years ago.
The cable which came with the ipad
Expert:  Kyle Brockman replied 4 years ago.
Does it work on any of the USB ports on the computer? Have you tried the same port as the iPhone was plugged into?
Customer: replied 4 years ago.
No it does not work on any of the USB ports, even the one which works with my iphone PS- it works on my borther's Apple Mac Book pro
Expert:  Kyle Brockman replied 4 years ago.
Sounds like the ports on your computer don't supply enough power to charge/sync the iPad. You will need to buy a 2.0 powered USB hub, which shouldn't run you more than $30. This should solve the problem you are having immediately.
Customer: replied 4 years ago.
How can I tell that I don't have a 2.0 USB port already, before I go and buy and install one?
Expert:  Kyle Brockman replied 4 years ago.
The issue isn't the USB port, it's that the port is not supplying enough power. The iPad is a 10 watt device, drawing double the power of an iPhone.
Kyle Brockman, Mac Genius
Category: Mac
Satisfied Customers: 114
Experience: 5 yrs. experience building, repairing, maintaining and configuring macs in a corporate environment.
Kyle Brockman and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Your solution did not work I had to load new USB driver I am very disappointed in the quality of your answer At no time did u even suggest this
Customer: replied 4 years ago.
Relist: Inaccurate answer.
Give me a refund

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Kyle Brockman
Kyle Brockman
Mac Support Specialist
114 Satisfied Customers
5 yrs. experience building, repairing, maintaining and configuring macs in a corporate environment.