Hi, my name is Britton. Are you available?
Let me know when you have a few minutes and I'll get you some help resetting your password.
When you get a chance, go to:iforgot.apple.comThis will allow you to reset your iTunes password (which is what I believe you are talking about, your iTunes password/account allows you to download music, apps, etc...)The website will prompt you to answer some personal questions to verify your identity. It will then allow you to choose a new password. Please let me know if you have any problems or need more help.Thanks
Where is answer?