Hi, my name is Britton. Are you available?
available but not for hours
Hi there. So, FF is giving you fits?
hopefully we can get you going in minutes, not hours :)
and the other browsers now also
Opera and Safri..probably all outdate
was working fine until a guy updated ff
hmm...alright. Have you tried uninstalling and re-installing firefox?
yes of cours
but FF says that normally is not the remedy
are you there?
okay. have you tried using something like app zapper or app cleaner to remove FF and all of it's sub-components, and then use other browsers to see if FF being installed is even the culprit?
just used xslimmer but as I said the browsers are not working so difficult to download
are there any on the HD?
Other browsers aren't working at all? I'm confused, what are you using now, to chat with me?
no, just the normal drag to trash uninstallation
Im on my other computer
I see, download with this computer then transfer to your mac with a flash drive. Xslimmer just removes the PPC binaries and other languages. It's used to free up space
This is app cleaner...http://www.freemacsoft.net/AppCleaner/
which one to try first?
I would start with using it to uninstall firefox...however, are you sure you have network connectivity with your Mac at all?
I am sure...I can get on Opera periodically .. trying now
on the problem computer...you recommend saving file or opening it .. Opera is up now
you'll need to install it when it finishes downloading
uninstall FF now?
anything else uninstall
nope, let's just start with FF
start AppCleaner and drag FF to the Box that says "Drag Apps Here
5 files found: plist dmg 2 folders & icon delete all?
try your other browser, let's see if it works
I am using it now but I am pretty sure it's going to freeze the computer and crash because I already uninstalled FF once ... you think taking out the 5 files are going to resolve the issue?
it might, I dont have high hopes for it, but it's a possibility...if it locks up on you, reboot into safe mode...
1.) Shutdown your Mac
2.) Press the power button on your Mac to turn it back on
3.) As soon as you hear the startup chime noise, immediately press and hold the <SHIFT> key until you see a progress indicator.
4.) Release the <SHIFT> key when you see the progress indicator -- allow your Mac to boot up.
5.) Once your Mac has booted in safe mode, reboot it and allow it to boot normally.
Bookmark this page so you can come back here and chat with me when you come back
I am on a different computer so don't need to BM but what are we attempting by doing this.I am confused?
i have opera open and it isn't freezing yet but my main objective is to get FF up and running since many programs don't run on the others
Restarting in Safe mode will clear a number of caches in Mac OS X, the network adapter might have some stale data that may be causing these issues. Booting in Safe mode may help alleviate the problem, it's just another step to try and fix this.
Let me know when you're finished
now let's re-install firefox...see if you can download it
I need to reboot this computer also ... running slow
Keep me posted
you just rebooted, right? When you booted into Safe Mode?
I am on 2 computers remember ... chatting with you on one and reporting on the other. I rebooted in safe mode on the problem computer. Still having same issue with the new version of FF -- it froze
Bummer, it might a good idea to archive and re-install Mac OS X
do you have your Mac OS X DVD(s)
You know what I think I need to take this in because I don't have the SW handy and I cannot spend this much time when the issue is not obvious.
This does seem to be a fairly deep-seated issue as it is affecting multiple pieces of software. However, I can almost guarantee you they are going to want to re-install Mac OS X
If you have the time, consider doing it yourself -- it will save you some $$
how do i get the computer off Safe mode...I now need to unplug the computer again because it is not rebooting
I will be going overseas in 2 months and it was worth trying for the price quote but I have already spent over 8 hrs trying
Did you reboot after booting into Safe mode (Step 5 posted earlier)?
Okay good, you are not in Safe mode now, you only booted into safe mode to clean things up, after rebooting, you are back into normal mode
Holding the start button down is not working--just a black screen but still running
the shift key, not start
off now ... to reboot in regular mode I don't have to do anything right?
I am not being charged correct?
You only get charged if you choose to pay me by "Accepting". I do not work for justanswer.com, I do this as contract work. You put down a good faith deposit, but it is fully refundable
If you're not satisfied with the help I have given you, you're not obligated to accept
I am sure you are helpful in other areas but this issue was a waste of both our time I think
Not necessarily, I'm confident we can make this work. I have been through many issues with Macs that are more complex than this. You just need to be willing to spend the time to see it through