Hi, my name is Britton. Are you available?
Hi, Are you available?
Yes I am
excellent. Let's try a few things to get your CD out...
Go to Finder->Applications->Utilities
Double-click the "Terminal" icon
ok im there
Okay, you should have a window open with a prompt for a command, does that sound right?
good deal. Type this:
drutil tray eject
then hit the <return> key
the last thing on the line is manners-smithS (the s with vertical line through it)
and then a grey block
where should i type
click on the blank space next to the end character on the last line of text
ok yes I did that and he same last line has come up as was before I typed
can you copy / paste the text from the terminal window into this chat session for me?
Last login: Thu May 13 07:39:17 on consolechristine-manners-smiths-imac:~ manners-smith$ drutil tray ejectchristine-manners-smiths-imac:~ manners-smith$ OK?
okay, hit enter (or return) one time, it should advance to a new line
then type it again:drutil tray ejectFollowed by enter/return
yes it has done that
and did the disc not eject?
ok did that and same last line shows with ungreyed block at end
okay, let's try another technique
open Finder->applications->utilities->disk utility
ok done :0)
on the left side of disk utility, look for the CD/DVD icon
...or first, do you see an icon in here at all?
under Maciintosh HD I have a greyed out disc with OPTIARC DVD RW AD-5
UNDER THAT ANOTHER GREYED OUT DISC WITH "SESSION 1"
UNDER THAT ANOTHER ONE "UNTITLED CD"
okay, underneath the Optiarc CD icon, how many other CD icons are there?
okay, single click the first icon to highlight it
at the top of the window, click "unmount", wait a few seconds then clicl "eject"
the "unmount' isn't available - just mount but the "eject" is available
should I try that?
yes, click eject?
OH YOU ARE BRILLIANT!!!!!
I take it the disc ejected?
Thank you SOOOOOO much. Yes it did. I definitely accept your help.
Thank you. I'll come back to you :0)
Thank you very much :) I'm glad I was able to help
Goodbye and thanks so much
Let me know if you have any more questions, I'd be glad to work with you
You're very welcome. Take care