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OSXpert
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
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Please could you help me eject my cd

Resolved Question:

Please could you help me eject my cd?
Submitted: 6 years ago.
Category: Mac
Expert:  OSXpert replied 6 years ago.
Chat Conversation Started
OSXpert :

Hi, my name is Britton. Are you available?

OSXpert :

Hi, Are you available?

JACUSTOMER-1rr12lbc- :

Yes I am

OSXpert :

excellent. Let's try a few things to get your CD out...

JACUSTOMER-1rr12lbc- :

thanks

OSXpert :

sure

OSXpert :

Go to Finder->Applications->Utilities

OSXpert :

Double-click the "Terminal" icon

JACUSTOMER-1rr12lbc- :

ok im there

OSXpert :

Okay, you should have a window open with a prompt for a command, does that sound right?

JACUSTOMER-1rr12lbc- :

yes

OSXpert :

good deal. Type this:

OSXpert :

drutil tray eject

OSXpert :

then hit the <return> key

JACUSTOMER-1rr12lbc- :

the last thing on the line is manners-smithS (the s with vertical line through it)

JACUSTOMER-1rr12lbc- :

and then a grey block

JACUSTOMER-1rr12lbc- :

where should i type

OSXpert :

click on the blank space next to the end character on the last line of text

JACUSTOMER-1rr12lbc- :

ok yes I did that and he same last line has come up as was before I typed

OSXpert :

can you copy / paste the text from the terminal window into this chat session for me?

JACUSTOMER-1rr12lbc- :

Last login: Thu May 13 07:39:17 on consolechristine-manners-smiths-imac:~ manners-smith$ drutil tray ejectchristine-manners-smiths-imac:~ manners-smith$ OK?

OSXpert :

okay, hit enter (or return) one time, it should advance to a new line

OSXpert :

then type it again:

drutil tray eject

Followed by enter/return

JACUSTOMER-1rr12lbc- :

yes it has done that

OSXpert :

and did the disc not eject?

JACUSTOMER-1rr12lbc- :

ok did that and same last line shows with ungreyed block at end

OSXpert :

okay, let's try another technique

OSXpert :

open Finder->applications->utilities->disk utility

JACUSTOMER-1rr12lbc- :

ok done :0)

OSXpert :

on the left side of disk utility, look for the CD/DVD icon

OSXpert :

...or first, do you see an icon in here at all?

JACUSTOMER-1rr12lbc- :

under Maciintosh HD I have a greyed out disc with OPTIARC DVD RW AD-5

JACUSTOMER-1rr12lbc- :

UNDER THAT ANOTHER GREYED OUT DISC WITH "SESSION 1"

JACUSTOMER-1rr12lbc- :

UNDER THAT ANOTHER ONE "UNTITLED CD"

OSXpert :

okay, underneath the Optiarc CD icon, how many other CD icons are there?

JACUSTOMER-1rr12lbc- :

2

OSXpert :

okay, single click the first icon to highlight it

JACUSTOMER-1rr12lbc- :

ok

OSXpert :

at the top of the window, click "unmount", wait a few seconds then clicl "eject"

JACUSTOMER-1rr12lbc- :

the "unmount' isn't available - just mount but the "eject" is available

JACUSTOMER-1rr12lbc- :

should I try that?

OSXpert :

yes, click eject?

JACUSTOMER-1rr12lbc- :

OH YOU ARE BRILLIANT!!!!!

OSXpert :

thanks :)

OSXpert :

I take it the disc ejected?

JACUSTOMER-1rr12lbc- :

Thank you SOOOOOO much. Yes it did. I definitely accept your help.

JACUSTOMER-1rr12lbc- :

Thank you. I'll come back to you :0)

OSXpert :

Thank you very much :) I'm glad I was able to help

JACUSTOMER-1rr12lbc- :

Goodbye and thanks so much

OSXpert :

Let me know if you have any more questions, I'd be glad to work with you

OSXpert :

You're very welcome. Take care





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