Hi and welcome to the site - I'm John. It would help to know the following please:* What version of OS X are you using? To obtain this information, click on theApple icon at top left, then choose About This Mac from the menu. The numbers tothe right of Version is what I'm looking for.* Within System Preferences->Network, what do you currently see for available devices?
My OS X is 10.3.9 My Network lists: It is connected to AirPort and my wif i system. Hmmm. I'll try it again
Ops, read the wrong Network. On my 10.3.9, Network lists: Location: automatic, Show: network status; Built in ethernet is green and lists the IP address as 192.168.15.67, Internet Modem and AirPort are both red.
I'm a little confused about the $19 next to my question on the screen. I understood I had subscribed and there would be no charge.
There shouldn't be a problem with the $19. The system simply assigns a value to the question for reports purposes I believe. If you want the full scoop on how that whole thing works, please send an email XXXXX@XXXXXX.XXX and they can help answer your questionsWhen you're in the Network section of System Preferences, can you please verify whether the Airport device is enabled or not?
Sorry, that's too hard a question for me. I listed what was on the Network screen. When I click on AirPort, I get the AirPort screen which states that AirPort Power is Off. At Network it lists in light print Not Available. And down below at Status it says No AirPort Hardware found.
Ok, I'll need you to please reset PRAM by following these instructions. This will not impact the data that's currently on your hard drive.Resetting PRAM & NVRAM----------------------------------- 1) Shut down the computer 2) Locate the following keys on the keyboard: Command, Option, P, and R. Youwill need to hold these keys down simultaneously in step 4 3) Turn on the computer 4) Press and hold the Command-Option-P-R keys. You must press this keycombination before the gray screen appears 5) Hold the keys down until the computer restarts and you hear the startup soundfor the second time 6) Release the keysPlease let me know whether this has any impact on the problem when done. It's important that you hear the second chime before you release the keys or the PRAM didn't get reset.Regards,John
Thank you, John.
That did the job.