Thank you for choosing JA for your IT needs.
I am here to help.
Do you know the directories where the files stored?
I will switch to Q&A session to await your reply.
Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.
I can help with this...just have a few quick questions:
How are your music and movies currently set up? Have you been using a media player and is the iTunes installation new?
Are you using a Mac or Windows pc?