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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10080
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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how do I get my mac online I have a new internet service

Customer Question

how do I get my mac online? I have a new internet service provider,Telus wireless.
I can see the wireless network and can select it and enter the password XXXXX i get an error message. I can also select an unsecured network and get a 5 bar signal but i still am not online. Also it worked perfectly with shaw gateway wireless so the change began yesterday with the change in ISP
Can you help me?
Karen B
Submitted: 6 years ago.
Category: Mac
Expert:  Joseph replied 6 years ago.
Chat Conversation Started
Joseph :


Joseph :

I will try to help you.

Joseph :

Whats the error that you are getting while trying to connect to the router ?

Joseph :

I mean the new connection.

JACUSTOMER-plywjqls- :

There was an error joining the airport network karenburchill

JACUSTOMER-plywjqls- :

there was an error joining the network try again cancel

Joseph :


Joseph :

I am unaware of this issue so I will opt out and assign another expert.

Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

First, click on the Airport icon on the top bar and select "Turn off Airport". Then restart your Mac, then click again on Airport icon and click "Turn on Aiport". Now connect to your network. Repeat the steps for 3 or 4 times. Let me know if that didn't worked
Customer: replied 6 years ago.
it didn't work,any other ideas?
Expert:  Ashik replied 6 years ago.
What is the exact error message ?