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VanMagnus Systems
VanMagnus Systems, Mac Support Specialist
Category: Mac
Satisfied Customers: 617
Experience:  A+ and Network+ with more than 18 years in the IT field. Have worked on MAC's since I was 16.
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how do I upgrade from tiger to snow leopard The install disc

Customer Question

how do I upgrade from tiger to snow leopard? The install disc keeps gettin spit out!
Submitted: 3 years ago.
Category: Mac
Expert:  VanMagnus Systems replied 3 years ago.
Chat Conversation Started
VanMagnus Systems :

Thank you for choosing JA for you IT needs.

VanMagnus Systems :

You need to hold just the C key to force the MAc to boot from the disk.

Customer :

Install CD keeps getting spit back out.

VanMagnus Systems :

Also, you can just put the disk in.

VanMagnus Systems :

Now, if no matter what you do. The disk is being kicked out.

Customer :

ok it's in.

Customer :

yes

VanMagnus Systems :

The Super Drive is bad and must be replaced.

Customer :

Is tht big bucks?

Customer :

It reads other cd's?????

VanMagnus Systems :

What is your exact Mac model?

Customer :

MacBook PRO 2 GIG

VanMagnus Systems :

Sorry, your drive only read CD's?

Customer :

It'll read DVD also....

Customer :

Bought the install at an Apple Store. The 1st one did the same thing so I returned it for a new one, and, still

VanMagnus Systems :

OK.

Customer :

spits the install disc out....

VanMagnus Systems :

Where did the disk come from?

VanMagnus Systems :

Did you buy it from the Apple store?

Customer :

yes

VanMagnus Systems :

OK. What is the exact model of Mac that you are using?

Customer :

Macbook Pro Version 10.4.11 2.2 Ghz Intel Core 2 Duo with 2 GB 667 Mhz DDR2 SDRAM

VanMagnus Systems :

OK.

Customer :

Changed the name of the HD is that an issue?

Customer :

Also, Can Virtual Machine w/ Windows XP be an issue?

Customer :

Do you need the serial number?????

VanMagnus Systems :

Nope.

VanMagnus Systems :

OK, your Drive information is as follows to replace it.

VanMagnus Systems :

http://www.mac-pro.com/s.nl/sc.2/category.8178/.f

VanMagnus Systems :

The drives on that page range from $25 to over $100.

Customer :

Are you relativelt certain it's the optical drive???

VanMagnus Systems :

You have a Mac, your drive keeps kicking out the disk. Those are the models that will work in you Mac.

VanMagnus Systems :

Some are Apple and some are others that will work in the Mac.

VanMagnus Systems :

I work on Mac's and when they kick out a disk consistently. there is an issue with the Drive.

VanMagnus Systems :

How old is your Mac?

VanMagnus Systems :

Switching to Q&A session to await your reply.

Expert:  VanMagnus Systems replied 3 years ago.
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