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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4736
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I have Mac Mail on My MackBook Pro operating under Mac OS 10.6.4. Mac

Customer Question

I have Mac Mail on My MackBook Pro operating under Mac OS 10.6.4.

Mac Mail will NOT automatically move JUNK to the junk folder. I put it in learning mode for a month and it never began automatically moving the junk. It only moves to the junk folder when I manually mark it as junk.

My current settings are:
v     Enable junk mail filtering

When junk mail arrives:
v     Move it to the junk mailbox

The following types of messages exempt
v     Sender is in my address book
v     Sender is in my previous recipients

v     Trust junk mail headers set by ISP
Submitted: 3 years ago.
Category: Mac
Expert:  Daniel replied 3 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
Deselect the Trust Junk Mail Headers Sent by ISP.
In the image below

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then click on Advanced.
Set up the way you want it and watch it work.
Customer: replied 3 years ago.
Daniel, I did settings as instructed. At what point may I expect the junk mail to be moved to the JUNK mailbox automatically? As of now, I still have to move junk manually. What is the learning period?
Expert:  Daniel replied 3 years ago.
Have you reset the junk filter with the reset button, this will start the learning period over.
Or one way that I use is Rules, find this in Mail preferences, you can really customize junk mail filters.
I started doing that when the junk mail seemed to lag behind.

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Give that a try.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4736
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 10 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
I'll try that and get back to you. Thanks.
Expert:  Daniel replied 3 years ago.
You can add many per rule so you don't get 35 rules for 35 different junk mails, I mean you make one rule for many senders.
Thank you, XXXXX XXXXX can be of more assistance please ask.

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