2 October 2010, Saturday, 10:52 a.m.
I did the following as you recommended:
1. So close all office applications including Word. [I did this with no problem]
2. Goto Macintosh HD/Users/your name/Library/Preferences/ and trash com.Microsoft.word.plist (Don't Empty the trash) [I did this with no problem]
3. Goto Macintosh HD/Users/your name/Library/Preferences/Microsoft/ and trash the whole folder Office200x (Don't empty the trash) [I did this with no problem]. You then recommended "Also delete the normal template.. " THIS SCREEN HAD NO OPTION LABELLED "DELETE THE NORMAL TEMPLATE, OR ANYTHING SIMILAR", SO I WAS UNABLE TO DO THIS.
4. Goto Macintosh HD/Users/your name/Library/Application Support/Microsoft/Office/User Templates/ and trash "Normal.dotm" [I DID THIS THROUGH THE STEP "APPLICATION SUPPORT", HOWEVER, AT THIS POINT THE SCREEN HAD NO OPTIONS LABELLED "Microsoft" or "Office" or "User Templates", so I could go no further.
HOWEVER, AT THIS POINT I RE-OPENED MICROSOFT WORD, AND TRIED ONCE AGAIN TO GET THE FILE LIST AND OPEN A FILE, AND IT SEEMS TO BE WORKING PERFECTLY!!!!! EVEN THOUGH I WASN'T ABLE TO COMPLETE YOUR LAST 2 SUGGESTIONS, SOMETHING IN THE FIRST PART OF YOUR RECOMMENDATIONS SEEMED TO HAVE WORKED FINE. THE PROBLEM APPEARS TO BE FIXED. THANK YOU, XXXXX XXXXX YOUR HELP!