Hello, my name is Britton. Are you available?
Are you available?
Great. So, you have a dead computer that you want to deauthorize from your iTunes account?
Gotcha. Deauthorizing a dead computer can be tricky...
Honestly, the quickest and easiest way is to contact Apple directly...first, go to this website:http://www.apple.com/support/itunes/#authorization
In the list of gray bars on the left, click "Authorize or Deauthorize your computer"
Then on the right side, underneath where it says, "Express Lane", click "Get Started"
i'm with you so far
okay good, next make sure the "iTunes Authorization or de-authorization" radio button is selected, click continue
At the next screen, you can choose to chat with an Apple representative live, or you can fill out a form indicating your intent to de-authorize one of your computers
got it - i will give that a try
good deal, they're usually pretty good about getting back to you pretty quickly. I would assume they would get in touch with you sometime later today
They are in PST, so they're basically just getting started for the day
ok, i sent an email
thanks, XXXXX XXXXX helpful
i will "accept" this help
have a good day
excellent, thanks and let me know if you need more help