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Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.
You can correct this by running through the password XXXXX steps within iTunes.
Open iTunes, then click the iTunes store login link at the top right corner of the screen:
Attachments are only available to registered users.
This will open a new browser window. Follow the prompts to reset the password, then you will be able to sync your apps.
Do you have a sign in link like this one?
When I push the iTunes icon on the iphone screen I get an ATT screen with a Q search box.
When I click Safari, Apple\ itunes, I get dandy information on opening my own accounting business.
Okay - on your Mac - have you already installed iTunes?
How did you go about purchasing the apps for your phone - was it on the phone itself?
iTunes is on phone
Great - have you installed iTunes on your Mac?
No, do I need to do that first?
It shouldn't be necessary - it makes it easy to reset the password, but it doesn't have to be done.
Use this link to reset your password:
Once the password XXXXX XXXXX you should be able to enter it into your iPhone and download/sync your apps.
Any luck this way?
I would give the email authentication just a bit of time...this is the only way to reset it and it could be delayed from Apple.
If you install iTunes on your Mac, are you able to log into the iTunes store with your new password?
The login will be at the top right corner...
Here is the download link: