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Kevin N
Kevin N, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2054
Experience:  Microsoft and Mac Proficient Repair and Troubleshooting Tech.
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iTunes will not accept my password to download apps to my new

Customer Question

iTunes will not accept my password XXXXX download apps to my new iPhone
Submitted: 3 years ago.
Category: Mac
Expert:  Kevin N replied 3 years ago.

Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.

 

You can correct this by running through the password XXXXX steps within iTunes.

 

Open iTunes, then click the iTunes store login link at the top right corner of the screen:

Attachments are only available to registered users.

Register Here

This will open a new browser window. Follow the prompts to reset the password, then you will be able to sync your apps.

 

 

Customer: replied 3 years ago.
I can't say this is working, as I see no log on link in the upper right
Expert:  Kevin N replied 3 years ago.

Do you have a sign in link like this one?

 

Attachments are only available to registered users.

Register Here

Customer: replied 3 years ago.
Nope.
Expert:  Kevin N replied 3 years ago.
Okay - in the menu at the top, click Help, then About iTunes. Which iTunes version number are you using?
Customer: replied 3 years ago.

When I push the iTunes icon on the iphone screen I get an ATT screen with a Q search box.

 

When I click Safari, Apple\ itunes, I get dandy information on opening my own accounting business.

Expert:  Kevin N replied 3 years ago.

Okay - on your Mac - have you already installed iTunes?

 

How did you go about purchasing the apps for your phone - was it on the phone itself?

Customer: replied 3 years ago.

iTunes is on phone

 

Expert:  Kevin N replied 3 years ago.

Great - have you installed iTunes on your Mac?

Customer: replied 3 years ago.

No, do I need to do that first?

Expert:  Kevin N replied 3 years ago.

It shouldn't be necessary - it makes it easy to reset the password, but it doesn't have to be done.

 

Use this link to reset your password:

https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa

 

Once the password XXXXX XXXXX you should be able to enter it into your iPhone and download/sync your apps.

 

Any luck this way?

Customer: replied 3 years ago.
No, this is completely crazy. I went to your link. I clicked first thhe choice for answer your security question. It asked me my birthday. I answered correctly. It would not accept my answer. I tried send an email to my email address on file XXXXX@XXXXXX.XXX. I got no email.
Expert:  Kevin N replied 3 years ago.

I would give the email authentication just a bit of time...this is the only way to reset it and it could be delayed from Apple.

 

 

Customer: replied 3 years ago.
OK. I have to leave the office in about 30 minutes--is is possible to hook up with you after I get home a little after 5?
Expert:  Kevin N replied 3 years ago.
Absolutely - I will be online all day :)
Customer: replied 3 years ago.
OK. I changed my Apple password & iTunes will not accept it. Also the battery charger is not working. sigh.
Expert:  Kevin N replied 3 years ago.

If you install iTunes on your Mac, are you able to log into the iTunes store with your new password?

 

The login will be at the top right corner...

 

Here is the download link:

 

http://www.apple.com/itunes

Customer: replied 3 years ago.
Well, I have to get home to that. Talk to you later.
Expert:  Kevin N replied 3 years ago.
Okay - that sounds good.

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