How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Clark Your Own Question

Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3214
Experience:  Mac/iOS Repair Business Owner & CIS Degree
40218039
Type Your Mac Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

My email has been hacked into and all my contacts are receiving

Resolved Question:

My email has been hacked into and all my contacts are receiving unwanted mail from my address. I have been told I need to change my password XXXXX order to stop this. How do I do it?
Submitted: 6 years ago.
Category: Mac
Expert:  Mr. Clark replied 6 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

What is your email service provider (everything after the @ sign in your email address)?
Customer: replied 6 years ago.
[email protected] AOL.com is my server
Expert:  Mr. Clark replied 6 years ago.
I would like to clarify that we are not Microsoft or AOL.

 

It is possible that your account has been compromised, most likely due to a low complexity password.

 

Your address book was also most likely copied and distributed amongst the hackers for mass distribution of spam as well. This process is also very common and is hard to stop because most of the hackers are outside of the US.

 

Please attempt to log into your AOL account via the web interface (http://webmail.aol.com).

 

If you did not change your password, you cannot log in, and when you try to change your password, the security questions are unfamiliar and/or incorrect, your account may have been compromised by a hacker.

I understand the steps you have taken, but I want to make sure that all avenues are covered. If you have exhausted these options, it is highly unlikely you will ever recover your account.


I would strongly suggest that you change your password and security question/answer combination immediately, and use a high security password XXXXX prevent this from happening in the future.

Please go to the forgot my password page (https://account.login.aol.com/opr/_cqr/opr/opr.psp?null).

I would suggest using a password XXXXX at least 10-20 characters, with a mixture of UPPERCASE, lowercase, and numbers (1234), preferably alternating (i.e. M1y2p3A4s5S6w7O8r9D). Also make your security questions very difficult to answer. Don't use something as common as mother's maiden name or first child's name. Make the answer very difficult, and I would even suggest throwing in a sequence of numbers at the end of the answer to make it harder for the hacker.

Also, before you log in, look at the address bar of your browser to make sure you are on the right site to log in. (i.e. make sure your address bar says https://www.aol.com and not something like http:// 123abc. randomurl.com/ www.aol.com/). A lot of phishers/hackers have been using the tactic of making a page look exactly like your log on page to trick you into typing your password.

If in doubt, type in the base URL yourself (i.e. http://www.aol.com) in the browser.

If you have went through the resetting the password XXXXX and the answers to your security questions have been changed, unfortunately, it is very unlikely that you will be able to recovery your account, since there is no way to verify your account.

The number to AOL support is 1-888-265-8003, but I will need to forewarn you, unless you have the AOL paid service, there will not be much you can do, because you will not be able to verify your identity.

If you do have AOL paid, verification will be easy because you just need to verify your billing information.

The problem with free e-mail services is that they rely on security question/answer combinations for verification. If you forget these and/or your account is hacked and a hacker changes the info, you have no way to verify your account. With paid e-mail services, you can easily verify your identity by verifying your billing information.

 

In any case, I would suggest to take the security measures suggested in the future to prevent a hacker from getting into your account.

 

Let me know if you have any questions or comments by replying to this thread. I am here to assist you! Good luck. Cool

Mr. Clark and 2 other Mac Specialists are ready to help you