How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask R.A. McConnell Your Own Question

R.A. McConnell
R.A. McConnell, Mac Support Tech
Category: Mac
Satisfied Customers: 757
Experience:  A-Plus, MCP, 18+ years experience, LINUX admin
45119205
Type Your Mac Question Here...
R.A. McConnell is online now
A new question is answered every 9 seconds

i cant launch itunes, it might be corrupt, how do i fix it

Customer Question

i cant launch itunes, it might be corrupt, how do i fix it
Submitted: 4 years ago.
Category: Mac
Expert:  R.A. McConnell replied 4 years ago.
Hello, I'll be glad to help you with this, but I need a little more information first:


Which operating system are you using? (XP, Vista, Windows 7, OS X, something else)


Are you getting an error message? If so, what is it?
Customer: replied 4 years ago.
xp and a message says itunes needs to close
Expert:  R.A. McConnell replied 4 years ago.
When were you last able to use it without getting an error message?
Customer: replied 4 years ago.

about 2 weeks ago

 

Expert:  R.A. McConnell replied 4 years ago.
The first thing to try is to download and install a new version of iTunes. In many cases this will fix the problem. According to site policy, I'm posting this as an answer, but don't accept it until you are satisfied that this is working for you again.


Go to this address and download the newest version of iTunes:


http://www.apple.com/itunes/download/


Install it after you have it downloaded and give it a try again. If you have any trouble with any part of this, let me know and I'll be happy to help. If it still doesn't work after installing a fresh copy, let me know and we'll try the next step.
Customer: replied 4 years ago.
i downloaded it and still get a message that says itunes had encountered a problem and needs to close
Expert:  R.A. McConnell replied 4 years ago.
Ok, the next step is to uninstall iTunes (which will leave your library and playlists intact), then reinstall it. Again, according to site policy, I'm posting this as an answer, but don't accept it until you are satisfied that this is working for you again.




  1. Open the Control Panel from the Start menu.


  2. Open the item named Add/Remove Programs.


  3. Locate the item in the list named iTunes, click on it just once to highlight it, then click the button named Remove.


  4. Follow the prompts to uninstall iTunes.


  5. Restart your computer (if you loose track of this conversation, follow this link to get back to it or bookmark this page: http://www.justanswer.com/questions/3ybsm-i-cant-launch-itunes-it-might-be-corrupt-how-do-i-fix-it


  6. After the computer is done restarting, install iTunes from the file that you previously downloaded and check to see if it works again.




As before, if you have any trouble with any part of this, let me know and I'll be happy to help. If it still doesn't work after installing the removal and reinstall, let me know and we'll try the next step.
Customer: replied 4 years ago.

i just installed itunes but still have the same problem,

Expert:  R.A. McConnell replied 4 years ago.
Is the error message just, "iTunes needs to close," or is there more to it? Any details will be helpful at this point.
Customer: replied 4 years ago.
it says itunes has encountered a problem and needs to close, thats all it says, it you cant solve the issue, how do i get my money back
Expert:  R.A. McConnell replied 4 years ago.
If you decide that you are dissatisfied with this process and want a refund at any point, just let me know and I'll message the moderators and let them know.

Again, according to site policy, I'm posting this as an answer, but don't accept it until you are satisfied that this is working for you again. Get back into the Add/Remove Programs item in the Control Panel and remove the following items (you might not have all of them, but remove any that you do find):

  • iTunes
  • Bonjour
  • Apple Mobile Device Support
  • Apple Software Update
  • Apple Application Support
  • Quicktime


When that is done, open up My Computer, then the C: drive, and go to the folder named Program Files and delete these folders (these aren't the ones that contain your iTunes library):

  • Apple Software Update
  • Bonjour
  • iPod
  • iTunes
  • QuickTime
  • and the Apple folder inside the Common Files folder


After all of this is done, restart your computer again and reinstall iTunes from the file you downloaded, then give it a a try.

As before, if you have any trouble with any part of this, let me know and I'll be happy to help. If it still doesn't work after this deeper removal, let me know and we'll try the next step.

Edited by R.A. McConnell on 9/3/2010 at 5:25 PM EST
Customer: replied 4 years ago.
i want a refund
Expert:  R.A. McConnell replied 4 years ago.
Will do. I hope you get your problem dealt with to your satisfaction. Best of luck.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
R.A. McConnell
R.A. McConnell
Mac Support Specialist
757 Satisfied Customers
A-Plus, MCP, 18+ years experience, LINUX admin