How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Clark Your Own Question

Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3213
Experience:  Mac/iOS Repair Business Owner & CIS Degree
40218039
Type Your Mac Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

I am unable to email web pages to my contacts because I cannot

Resolved Question:

I am unable to email web pages to my contacts because I cannot remember my password. I have tried to reset it but my request is returned because gmail says I have not provided sufficient information to verify that I own the account. My account was set up in April 2008 by a service tech from the apple store. I am very technically challenged so please keep your response simple if you can.

If there is no way to reset my password XXXXX remembering the name of my first school teacher from 63 years ago, please advise me on how I can cancel my gmail account so I can use another vendor that understands the meaning of customer support.

Thank you.
Submitted: 3 years ago.
Category: Mac
Expert:  Mr. Clark replied 3 years ago.

Hello. Welcome to JustAnswer, a paid global technical support site.

I would like to start off saying that I am not a representative of Google. I am just giving you a straight answer as an IT professional.

 

I understand the methods you have taken to recover your account. I want to make sure that all avenues are covered. If you have exhausted these options, it is highly unlikely you will ever recover your account.

Please go to the forgot my password page (https://www.google.com/accounts/ForgotPasswd).

 

If that option doesn't work, you can trying the cannot access my account page (https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara)


If you can get through and change your password, I would suggest using a password XXXXX at least 10-20 characters, with a mixture of UPPERCASE, lowercase, and numbers (1234), preferably alternating (i.e. M1y2p3A4s5S6w7O8r9D). Also make your security questions very difficult to answer. Don't use something as common as mother's maiden name or first child's name. Make the answer very difficult, and I would even suggest throwing in a sequence of numbers at the end of the answer to make it harder for the hacker.

Also, before you log in, look at the address bar of your browser to make sure you are on the right site to log in. (i.e. make sure your address bar says https://www.google.com and not something like http:// 123abc. randomurl.com/ www.google.com/). A lot of phishers/hackers have been using the tactic of making a page look exactly like your log on page to trick you into typing your password.

If in doubt, type in the base URL yourself (i.e. http://www.google.com) in the browser.

If you still cannot get through or the hacker has modified your security questions/answers, and you have no credit card information or billing information on record, you have no way to verify your account, thus this is nothing you can do.

 

I have seen some people that have had success with calling (NNN) NNN-NNNN (press 0 when prompted for extension). There are some people who have not.

The only thing that can really save you is if you used Google Checkout to purchase something and can verify that billing information, but that may be a slim chance as well.

Unfortunately, Google's live support is almost non-existent.

The problem with free e-mail services is that they rely on security question/answer combinations for verification. If you forget these and/or your account is hacked and a hacker changes the info, you have no way to verify your account. With paid e-mail services, you can easily verify your identity by verifying your billing information.

 

If you have tried all these methods without success, you will need to accept that your account will not be recovered and move forward.

In the future, my suggestion would be to invest in a paid email account service so that you can always verify your billing information in case something like this happens.

 

Let me know if you have any questions or comments by replying to this thread. I am here to assist you! Good luck. Cool

Customer: replied 3 years ago.
Thank you for your prompt answer. I was expecting the worst and you have confirmed it. I also asked for information on how to cancel my gmail account. I will "accept answer" after you respond to this question. Thank You.
Expert:  replied 3 years ago.
The only way you can cancel the account is by logging into it and going to Account Options and Cancel Account... but you cannot log in.

I would suggest going to (http://mail.google.com/support/bin/request.py?contact_type=abuse_phishing) and see if you can fill out the form to report your account as hacked and for "phishing". Explain the situations, perhaps provide information that only you would know (contacts in your contact list, recent emails received/sent, etc.) to prove your identity and request it be closed. They may close it, they may not.

I have seen it work in some cases; in some cases it is ignored.

If the hacker decides to use the account to send spam, it will be flagged and shut down anyway, most likely very quickly.

Hope this helps.

Feel free to ask any questions, as I am here to assist you.
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3213
Experience: Mac/iOS Repair Business Owner & CIS Degree
Mr. Clark and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified