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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4748
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I have a cd stuck in my Imac G5. The computer does not recognize

Customer Question

I have a cd stuck in my Imac G5. The computer does not recognize it, and I cannot get it out.
Submitted: 3 years ago.
Category: Mac
Expert:  Daniel replied 3 years ago.
Chat Conversation Started
Daniel :

Hello, my name isXXXXX will stay with you until the problem is resolved.
Sometimes as you restart continually the eject button on a wired keyboard, if it is a wired keyboard, if not try it anyway.
This has been known to reject a CD that just isn't seen.
Another way is to hold down the mouse button as you restart, this will also force eject.
Try that and let me know.

Customer :

That did not work, It makes a noise, but does not come out

Customer :

What do I try next?

Daniel :

It may take more than one attempt, or if the disk is a little bit warped and it is trying to come out but cannot a trick is to bend a playing card or 3 x 5 card in half and insert the open ends in and when it tries to eject see if you can grab it and pull it the rest of the way.

Customer :

I tried restarting and inserting a folded card to no avail

Daniel :

In that case it will have to be surgically removed, I recommend taking it to the Apple store and having an Apple genius do it.

Customer :

Ok Thanks Al

Daniel :

You are welcome.

Customer :

How do I stop your service?

Customer :

I have no further use for it at this time

Daniel :

This is a pay site, I answered your question and the rest is now up to you.


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