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Joseph
Joseph, Mac Software Engineer
Category: Mac
Satisfied Customers: 1054
Experience:  I have more than 2 years of experience in computer industry including MAC
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When using Safari 5.0.1, since upgrading, I cannot view any

Customer Question

When using Safari 5.0.1, since upgrading, I cannot view any web pages and most of the time, Safari crashes. Any ideas that I might try so that I can at least see the pages. I am on a mac book Pro using os 10.5.8
Submitted: 6 years ago.
Category: Mac
Expert:  Joseph replied 6 years ago.
Chat Conversation Started
Joseph :

hello

Joseph :

I will try to help you.

Joseph :

Lets try installing older version of Safari

Joseph :

Let me know how it goes.

JACUSTOMER-62bbh15a- :

do I need to uninstall 5.0.1?

Joseph :

yes

JACUSTOMER-62bbh15a- :

I am in the process of downloading now

Joseph :

ok

JACUSTOMER-62bbh15a- :

I am getting a message that says Mac OS X 10.4.11 is required for the newest update outside of 5.0.1, will this be a problem? I am on OS 10.5.8

JACUSTOMER-62bbh15a- :

It will not install the Safari 4.1 Tiger package

Joseph :

oh

Joseph :

Try other options

JACUSTOMER-62bbh15a- :

Like what options?

JACUSTOMER-62bbh15a- :

The instructions says it is for OS 10.4.11 and higher

JACUSTOMER-62bbh15a- :

Is that one possibly an update for safari 4.0?

JACUSTOMER-62bbh15a- :

I will download it and giv eit a try

JACUSTOMER-62bbh15a- :

I can't install safari 4 either

JACUSTOMER-62bbh15a- :

Any other ideas?

JACUSTOMER-62bbh15a- :

Joseph, are you still with me?

Joseph :

yes

Joseph :

Did you uninstall the safari

JACUSTOMER-62bbh15a- :

Yes, I did.

JACUSTOMER-62bbh15a- :

The message I received when trying Safari 4.0 is that it was not compatable with my OS

Joseph :

Ok

Joseph :

let me check again

JACUSTOMER-62bbh15a- :

OK

Joseph :

Try from this link

JACUSTOMER-62bbh15a- :

I will give this a try

Joseph :

o

Joseph :

k'

JACUSTOMER-62bbh15a- :

It will take a few minutes, I don't have a super high speed connection

JACUSTOMER-62bbh15a- :

I am getting the same message as before. Maybe I need to reboot my computer for it to see that there is no Safari installed

Joseph :

yea

Joseph :

book mark this page

JACUSTOMER-62bbh15a- :

This has not worked either.

JACUSTOMER-62bbh15a- :

When I rebooted, Safari 5.0.1 returned to the App folder.

JACUSTOMER-62bbh15a- :

Any other ideas?

Joseph :

From the Safari Menu Bar, click Safari/Reset Safari. Select the top 5 boxes and click Reset.

If that doesn't help, try deleting this file. com.apple.safari.plist

/Users/YourName/Library/Preferences. Drag that file from the Preferences folder to the Trash, empty the Trash and restart your Mac.

Try repairing disk permissions. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot.