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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6826
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My MacBook laptop seems to have reset to factory settings.

Customer Question

My MacBook laptop seems to have reset to factory settings. It erased all of my photos in iphoto, all of my music in itunes, all of my bookmarks in safari and browsing history, etc. and when I click on icons for iphoto, itunes, or email, I get a prompt asking if I want to set them up. What happened? Can I recover my photos??
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Chat Conversation Started
Mike the MacMedic :

Do you have any other users on the Mac?

Customer :

no

Customer :

I was outside trying to turn the computer on in the bright sunlight, to urgently send a message to my advisor, I couldn't see if it was on and I know I pushed the power button several times. I don't know if this is related. When it came on the settings were completely different than 10 minutes earlier.

Customer :

it does show that I am logged in as myself and it didn't forget my password, just everything else.

Mike the MacMedic :

Please go to the Apple logo on the upper left of the screen, go to About This Mac, and tell me the System Version, the Processor and the Memory.

Then go to Macintosh HD, then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair.

Customer :

Mac OS X vers. 10.5.8

Customer :

Processor 2.1 Ghz

Customer :

Memory 2GB 667 MHz DDR2 SDRam

Customer :

Processor is Intel Core 2 Duo

Customer :

HD is ok. I clicked on Repair Permissions. I read something about how the database file may have been damaged during a force quit (which I probably created by pushing the button). Does that make sense?

Customer :

Now my computer is overheating while trying to do the repair permissions even though I have it elevated with nothing under the center. My dissertation work is on this machine, should I think about replacing it?

Mike the MacMedic :

What database?

Customer :

No idea. It just said databse, I guess the iphoto library database.

Mike the MacMedic :

Well

Mike the MacMedic :

i would definitely make a backup

Customer :

I have a backup of my dissertation data, and I thought everything else, but as I found out last night, my photos are not backed up. In the backup drive, it says that the photo database, itunes, etc. was modified at 1:44 pm yesterday. I used the computer until 3:48 then went outside to send the message and that is when everything was reset.

Mike the MacMedic :

Quit iPhoto, hold down the Option and Command keys and start iPhoto. Check all the boxes except the second from last and run repair.

Mike the MacMedic :

Do you have Applecare?

Customer :

there isn't anything (boxes) to click on.

Customer :

This is what the repair permissions said:

Customer :

Reading the permissions database can take several minutes.



Permissions differ on "private/var/log/secure.log", should be -rw------- , they are -rw-r----- .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "Applications/iTunes.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrwxr-xr-x .


Permissions differ on "Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/CodeResources", should be -rw-rw-r-- , they are lrwxr-xr-x .


Permissions differ on "Applications/iTunes.app/Contents/Resources/iTunesHelper.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/PrivateFrameworks/DeviceLink.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "System/Library/PrivateFrameworks/iTunesAccess.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrwxr-xr-x .


Permissions differ on "Library/Printers/EPSON/APF/Stylus Photo R320.prm", should be -rw-rw-r-- , they are -rwxrwxr-x .


Permissions differ on "Library/Printers/EPSON/Libraries/Machines/EPSON SP R320 Series.xml", should be -rw-rw-r-- , they are -rwxrw-r-- .


Warning: SUID file "System/Library/Filesystems/AppleShare/afpLoad" has been modified and will not be repaired.


Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources/DiskManagementTool" has been modified and will not be repaired.


Warning: SUID file "sbin/umount" has been modified and will not be repaired.


Warning: SUID file "bin/rcp" has been modified and will not be repaired.


Warning: SUID file "usr/bin/quota" has been modified and will not be repaired.


Warning: SUID file "usr/bin/rlogin" has been modified and will not be repaired.


Warning: SUID file "usr/bin/rsh" has been modified and will not be repaired.


Warning: SUID file "usr/sbin/pppd" has been modified and will not be repaired.


Warning: SUID file "usr/sbin/vpnd" has been modified and will not be repaired.


ACL found but not expected on "Applications/Utilities".


ACL found but not expected on "Applications".


ACL found but not expected on "Library".


 

Customer :

I don't have applecare.

Mike the MacMedic :

Download this and install after you have tried to repair iPhoto library:

Mike the MacMedic :

You did not see the Rebuild Photo Library window?

Customer :

No I don't see any boxes. I will try again.

Mike the MacMedic :

Quit iPhoto, hold down the Option and Command keys and start iPhoto. Check all the boxes except the second from last and run repair.


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