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Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience:  Support and training for Mac users since 1991.
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I keep trying to install quicktime and it keeps telling me

Resolved Question:

I keep trying to install quicktime and it keeps telling me it is already installed. I can't find it. Where should I be looking?
Submitted: 3 years ago.
Category: Mac
Expert:  Steve replied 3 years ago.
Chat Conversation Started
Steve :

Hi, I can help with this...just a sec.

Steve :

QuickTime installs some behind the scene files but the program is in your Applications folder. It is named QuickTime Player.

Customer:

Sorry. Just scrolled thru finder apps. No quicktime player shown unless it is within some other app.

Steve :

Let's try doing a find...

Steve :

In the Finder do a Command F, that will bring up a find window.

Steve :

Make sure the "file name" choice is selected and type in QuickTime Player. Let's see what shows up.

Steve :

Let me know if you need more detailed instructions.

Customer:

OK I did that and found a gazillion hits on everything from itunes to etc. There is a quick time player but the radio button seems to be blank, Hold on a sec please: (message)You can't use this version of the application QuickTime Player with this version of Mac OS X.

Customer:

Says I have QuickTime player 7.2. I also have flip for Mac. Does that cause a [problem?

Steve :

Hold on, let me look into this for a minute.

Steve :

What version of the Mac OS do you have?

Customer:

10.6.4

Steve :

Let's see if the system's software updater shows that you can get the newer version (what we want is 7.6.6).

Steve :

Go to the Apple Menu and select Software Update...

Steve :

It will take a minute to run and then let me know what you see in the window that needs updating.

Customer:

says my software is up to date. Can I specify qt? somewhere

Steve :

In the Software Update application, check under the Update menu and see if any updates have been ignored.

Customer:

Sorry. You lost me on that one. Where do I find software update app. I looked thru finder apps and the apple icon.

Customer:

4 give me. I had a brainfart. Went to sys pref, gat a long list of "installed software" and an option to update again.

Steve :

Apple Menu > Software Update... launches the program. Then look in the Update menu and see if you and UN-ignore any updates.

Steve :

However, I did some more research and I had a brainfart as well. The current version of QuickTime is 10 not 7.

Steve :

So, your issue if that Player does not show up in the search indicates your Mac OS 10.6.4 update did not complete correctly. Just a second and I'll find the link for that.

Steve :

This will download the entire 10.6 updater for the system. You should not run it unless you have a good backup of your data and have just restarted your system.

Customer:

OK . Good luck to you. If this doesn't work I will come let the air out of your tires. It might take me a while to find you though since I have no idea where you are.

Steve :

;-) I'm going to turn this chat into the traditional Q&A format as you'll be offline for awhile doing that. I'll be notified via email when you get back online and respond again. But before I do...

Steve :

What application was taking you to the site that was asking for a registration number etc.? I should have asked this to begin with.

Customer:

I don't remember.

Steve :

Also, were there any ignored updates?

Steve :

Well hold on then. Let's make sure there is an actual problem. Go to this Web site and see if the QUICKTIME movie will play. http://canvastic.com/canvastic/tour/index.php

Customer:

Well that site is downloading. Looks like it might complete this month. Must be a lot of stuff huh?.

Steve :

The movie page? It should just take a minute or two.

Steve :

Were there any ignored updates?

Customer:

No ignored updates. I got thru canvastic just fine. No movies tho'

Customer:

MacOSXUpdCombo10.6.4.dmg
Still downloading

Steve :

If the movie didn't play automatically, I think you will need to do the 10.6.4 download and install. It will take awhile to download and to install.

Steve :

I'll switch to Q&A now and check back in an hour or so.

Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience: Support and training for Mac users since 1991.
Steve and other Mac Specialists are ready to help you
Expert:  Steve replied 3 years ago.
Chat Conversation Ended

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Customer: replied 3 years ago.
I am now installing said update. I hope it works. If not I'll just buy then Apple company, and fire Steve Jobs. Or maybe not.
Expert:  Steve replied 3 years ago.
Let me know how the update went. You can use that page listed to test QUICKTIME movie playback.
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience: Support and training for Mac users since 1991.
Steve and other Mac Specialists are ready to help you

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