What program are you talking about?
OK first do this: Please go to the Apple logo on the upper left of the screen and tell me the System Version, the Processor and the Memory.Then go to Macintosh HD, then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair.
MAC OS X, version 10.5.8 Processor: 2 GHz Intel core 2 Duo, Memory 1 GB 667 HMHz DDR2 5DRAM
Verify Disk is OK and Repair Permissions?
Disk is OK,waiting for repair permissions
Let me know
Permission repair complete
Try this to delete the app and files and then try to reinstall. http://www.apple.com/downloads/macosx/system_disk_utilities/appdelete.html
Getting the same message when I tried to reinstall
Can't install because a newer version exists
Did you use AppDelete?
Not sure how. It says drag items onto appdelete icon. What do I drag?
The application but I guess you already trashed it.
This is from the Manual: 1.3.1 Uninstalling the Program Windows Users have three options for uninstalling the program:Option 1: Click the Uninstall button in the Autorun screen when the Application CD is inserted.Option 2:• Click on Start in the Windows task bar. • Select Programs. • Select Rosetta Stone. • Click on Uninstall Rosetta Stone.Option 3:• Click on Start in the Windows task bar. • Select Settings. • Click on Control Panel. • Double-click on Add/Remove Programs. • Select the Rosetta Stone Program Folder. • Click Remove.Mac OS Users:Simply drag the Rosetta Stone folder into the trash. Make sure to throw away any aliases you may have created.
Was there a folder or just an app you deleted?
Sorry to be dumb but where would I find the folder
Not finding anything anywhere that says rosetta Stone, RS or anything like that
Well I‘m afraid you will have to contact Rosetta Stone support. Sorry.
Thanks for trying
I did not receive a solution from you but did get one from Rosetta Stone. They helped me find some remnants of the program that were still in the computer. Did not accept for this reason.