Try switching the SMTP port to 587. Some DSL providers block port 25.
In my account I only found a box that said "Override default SMTP port" and 25 was highlighted. So I changed it to 587, and it did not work. I had done this before, and each time I go back into the Account, it is back to port 25.
Is this what it looks like?
Yes, that is what it looks like, and now I get the message:
(Oops sorry I hit the return button and it sent the email. "Mail cannot be sent using the account "XXXXX@XXXXXX.XXX" A connection failure has occurred."
I have also tried using mail.windstream.net, which is the local DSL server. That doesn't work either. My cable server is Time Warner and that works fine at home.
BTW, I have this problem also when i am out of town and using someone else's internet access which is cable. I cannot send messages with Entourage.
You need to enter the exact SMTP server for you email account. Are you sure you need SSL turned on, the top box? Try turning it off.
I did turn off the SSL. And the account was set for port 25 (which works with MY cable, but not with the DSL. As I said, I also tried 587 but no luck.
Who is your email provider?
I use Startlogic.com for hosting my email and my websites. Usually it says "mail.adelphia.net" which works with my cable setup. When I spoke with the phone company that hosts my DSL line, they said it was "windstream.net". I tried that and it didn't work. I also tried mail.windstream.net. That didn't work.
My Entourage is part of Office 2004. Is there an upgrade for Entourage only? Would that help? I really don't need to upgrade Microsoft Office.
You can upgrade to 2008 but you can’t just get Entourage. Go here and view the video, http://www.startlogic.com/support/tutorials/MacMailPopBox.html the SMTP settings are not what you described. Try it this way it should be basically the same for Entourage
That page no longer exists. I will try their support, but when I asked them about this problem a week ago they were no help at all.
It opens fine for me. They list the r as mail.fhwiki.com and smtp.fhwiki.com. Does that sound familiar?
I meant servers not r
No, that doesn't sound familiar. I am not at the DSL location again until tomorrow morning. Will try one of those servers then. Thanks for your help so far. I hope that I can report a positive outcome tomorrow.
I copied and pasted the link in another browser window and it said the page no longer existed. Not sure why you were able to see it and not I.
OK let me know
WOW! the mail.fhwiki.com worked as long as I changed the authentication to my email address and password!
Thanks so much for your help. I never could find that information on the StartLogic site.