How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask iteachmac Your Own Question

iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
28671728
Type Your Mac Question Here...
iteachmac is online now
A new question is answered every 9 seconds

I have an external hard drive attached by USB to my MAC Pro.

Resolved Question:

I have an external hard drive attached by USB to my MAC Pro. I can see other photo's I have backed up there from my old PC, but when I try to copy the iphoto library, export photo's or drag them to the hard drive using my MAC it doesn't let you.

Help please. I have all of my photo's on there but the one's I have used the MAC for are now stuck in the MAC.

Thanks

Jane
Submitted: 4 years ago.
Category: Mac
Expert:  iteachmac replied 4 years ago.
Chat Conversation Started
iteachmac :

Hi , i would like to help .

iteachmac :

Sounds like the memory stick is PC format ? NTFS maybe , what size it the stick , what do you use it with Mac only or PC & MAC . ??

Customer:

It isn't a stick - it's an IOMEGA external 500gb drive. I figured it might be because it was for my PC before. Can I use it for both? Seems mad that I am try to just move .jpg files so a pain that I can't copy them. I can move them to a memory stick but not to this external hard drive.

iteachmac :

permissions issues are another issue with USB sticks etc and moving files , esp photos . I can help with this . Firstly can you move files to the Mac desktop ? and can you move files back on to the USB stick ? Does this basic funtion work ?

iteachmac :

Hi , ok the fault is the same . I think the disks are formatted NTFS , you can get your mac to work with NTFS with some additional tools installed. Mac OSX will only READ NTFS normally , you can WRITE , unless the tools have been added .

Customer:

I have exported them to the desktop as I read that somewhere else - but can't get any further than that. My memory sticks would be too small for the photo's I want to move (used somebody elses before) so just want to move them straight to external drive. I was going to get a stick and copy to stick and then use PC laptop to copy to hard drive - but this isn't a great solution everytime I want to back them up.

Customer:

Oh OK - that explains why I can see everything on it but can't write back to it. Thanks - what tools?

iteachmac :

Can you write to the disks from the Mac ? If not then this is the problem .

iteachmac :

Yes , Mac OSX works with FAT32 normally , for both READ and WRITE . but there is a 4GB limit on file size .

iteachmac :

FAT32 is the older PC file format .

Customer:

write to what disks?

iteachmac :

ok , one second and i will get the info..

Customer:

Any thoughts?

iteachmac :

Always copy your photos from the external to the Mac desktop , and then add to the iphoto library . this can avoid other permissions issues . Setting up NTFS for PC / Mac HD and memory sticks :-


Firstly downloading NTFS tools for the mac is a great help when using PC format disks.

Format your USB stick as NTFS or FAT32 to use to transfer your data to the Mac , and it should work fine .

Always safely un-mount "or remove " your connected HD disks or USB memory sticks by dragging them "The desktop icon " to the Trashcan / Eject button in the lower Dock right hand side Trash / Eject on Mac OSX .

1 Get NTFS tools here for OSX :-
http://macntfs-3g.blogspot.com/

2 Install and reboot , you will see an extra control panel in the System preferences for NTFS Preferences on the Mac. "See the control panel in the :- Apple menu / System preferences , NTFS control panel pane " .

3 . Launch Disk utilities on the Mac , use Spotlight search to find the application and launch with a left click on the name found in the search results.

4 Once NTFS tools are installed on your Mac you can format NTFS in the Disk utilities application on the Mac , Found in Applications / Utilities .
If you need extra help doing this please ask :)

Extra help :-

You now can now read and write NTFS disks on the Mac , this means you can use an external drive or USB memory stick with a PC as well as the Mac as you require.

1 Load Disk utilities "Optional instructions for format "

2 Select your external drive in the left column list .
See the current format and other volume information ,
This is now displayed to the bottom of the screen window within Disk utilities .

3 Partition the drive and format with NTFS and GUID table. If needed .
If the drive or memory card is not NTFS .

4 For HD disks to be used on the Mac only , please use the Apple standard HFS+
or Mac OS Extended (journaled ) formats .

You can now use the NTFS volume formats ,
both your Mac and PC can use those formats to read and write data.

The reason you need NTFS tools , and use the format is that you can still use files above 4gb with NTFS , Fat 32 can only use files up to 4gb and is obsolete in my opinion .

I hope this gets you up and running.
This is a cross compatible solution for your Mac setup and future use.

Remember , If you need to back up files from Mac to PC use the NTFS standard for your External HD disks and USB memory cards .

If the USB Memory card is less than 4gb you could still use FAT32 , as it makes no difference here .

Macs with OSX can read and write FAT32 format out of the box .
But only read NTFS and this is why NTFS 3G tools or similar are desirable .

Please note :-
Time machine only works with Mac OS Extended / (journaled ) formats

I hope this helps .

Thanks.

Customer:

Thanks very much for your help - I will give that a try. Jane

iteachmac :

You dont need to format your disks if they are already working ok by the way . :) just install the tools and test ..

iteachmac :

:) yes this should fix 95% of the problems .

iteachmac :

Please can you press accept on the answer once happy , also please let me know if you have any issue , i will give extra info to fix permissions on photos and files if needed .

iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience: Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
iteachmac and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified