How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6560
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My Safari does not open. I am getting a message that reads,

Customer Question

My Safari does not open. I am getting a message that reads, "the application Safari quit unexpectedly." The Mac OS X and other applications are not affected. Click relaunch to launch the application again. Click report to see more details or send a report to Apple.
Please reply toXXX@XXXXXX.XXX with any recomendations.
Thanks...
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi My name isXXXXX hope i can help you.

We can try to delete Safari's Preferences and see if that helps or not...

(Deleteing Preferences will also delete your saved Username and Passwords, cookies, history etc)

Close Safari and goto Users/[your user name]/Library/Preferences folder and trash the file "com.apple.safari.plist"

Now open Safari. Let me know how it goes..

Best Regards,
Ashik
Customer: replied 4 years ago.

I cant seem to locate Users....where do I access Users?

Customer: replied 4 years ago.
My options are the Apple icon, Finder, File, Edit, View, Go, Window and Help.
Customer: replied 4 years ago.
O.k. I found the file and trashed it. I restarted the computer and Safari did not open to the browser. I then reset safari by going into the safari tab at the top of the bar, and go the same error message. I tried to relaunch and the safari icon "bounced" but nothing shows up on my desktop other than my custom picture....Safari is still not opening...
Expert:  Ashik replied 3 years ago.
Sorry for the delayed response...had to got out. What version of Safari is this ?
Customer: replied 3 years ago.
Safari 5.0.1
Expert:  Ashik replied 3 years ago.
And what version of Mac OS X are you using ?
Customer: replied 3 years ago.
Mac OS X 10.5.8
Expert:  Ashik replied 3 years ago.
Okay..there are many known issues with Safari 5 and Mac OS X 10.5 Leopard. So you may need to downgrade Safari to fix this problem. Before that, try uninstalling and reinstalling Safari.

So uninstall Safari with a special application called CleanApp. Then download and install Safari 5 again.

Download CleanApp : http://www.syniumsoftware.com/cleanapp/

(You can a see tutorial video in their website, and no need to buy this application, Just use the trial to uninstall Safari)

Once you uninstalled Safari, download and install Safari from here : http://www.apple.com/safari/

Restart your Mac and try Safari again. Let me know if that works or not..
Customer: replied 3 years ago.
How do I log into these sites if i cannot access the browser to type in the site address?
Expert:  Ashik replied 3 years ago.
You can download these apps from another computer, burn them to a cd and install from it on your Mac.
Customer: replied 3 years ago.
Can I use a memory stick?
Customer: replied 3 years ago.
Can I use a memory stick? Also, I will be traveling to Boston over the next 6 hrs. should I request a new expert or will you be available tonight at appx. 6pm EST?
Expert:  Ashik replied 3 years ago.
Yes, you can use Memory stick. I will be here for the next 7 hours. Add a bookmark of this page, so we can continue later.

Edited by Ashik on 8/1/2010 at 1:42 PM EST
Customer: replied 3 years ago.

completed both items and still cannot open safari....:-( Any other ideas that I can try?

Expert:  Ashik replied 3 years ago.
Hi,
I'm very sorry for the delay...apologies. You can downgrade into Safari 4. Download Safari 4 from here : http://appldnld.apple.com.edgesuite.net/content.info.apple.com/Safari4/061-7781.20100311.Sfr45/Safari4.0.5Leopard.dmg

But one problem, Once you installed Safari 5, its hard to downgrade and mainly it won't allow to downgrade. But you can Force install Safari 4. Download and install Pacifist from here : http://www.charlessoft.com/Pacifist.dmg (Just use the trial version). In Pacifist, load the Safari 4 package you downloaded earlier, and Pacifist will load Safari. In Pacifist, click the Install button. If Pacifist asks the'Applications already exists, need to replace ?' choose Yes and continue. Let me know how it goes..

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified