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Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14358
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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my printer isnt working It says offline. I have wireless internet

Resolved Question:

my printer isn't working It says offline. I have wireless internet what should I do.
Submitted: 4 years ago.
Category: Mac
Expert:  Engineer John C. replied 4 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

1- What's your printer brand and model ?

2- Are you using the printer via wireless, or with a USB cable?

3- What Windows version do you have (XP, Vista, 7, etc?)

Thank you
Customer: replied 4 years ago.
Printer is HP Photosmart C4700series(4780) Serial Number CN99UD10DT

Wireless (D-link Model WBR-2310] MAC ID #0015E975FAGD purchased 6 mo ago

Apple iMac 21.53.06/2x2GB/500Gb/9400M
Expert:  Engineer John C. replied 4 years ago.

Ok, please follow all the steps below:

1- Turn off your wireless printer

2- Go to apple icon on the upper left corner of your screen

3- Click System Preferences

4- Click Print & Fax

5- Right click your printer on the left and select "Reset printer system"
Note: if right click does not work press and hold the control key on your keyboard and then click the mouse button.

6- Restart your Mac, BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

7- Turn on your wireless printer and wait 2 minutes

8- Go to apple icon on the upper left corner of your screen

9- Click System Preferences

10- Click Print & Fax

11- Click the [+] button

12- Your wireless printer should appear there. Select it and press the "Add" button

Please let me know if the issue is solved or not, so we can continue troubleshooting. If it is solved please click the Accept button :-)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

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Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14358
Experience: I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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