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Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14576
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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my printer isnt working It says offline. I have wireless internet

This answer was rated:

my printer isn't working It says offline. I have wireless internet what should I do.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

1- What's your printer brand and model ?

2- Are you using the printer via wireless, or with a USB cable?

3- What Windows version do you have (XP, Vista, 7, etc?)

Thank you
Customer: replied 6 years ago.
Printer is HP Photosmart C4700series(4780) Serial Number CN99UD10DT

Wireless (D-link Model WBR-2310] MAC ID #0015E975FAGD purchased 6 mo ago

Apple iMac 21.53.06/2x2GB/500Gb/9400M

Ok, please follow all the steps below:

1- Turn off your wireless printer

2- Go to apple icon on the upper left corner of your screen

3- Click System Preferences

4- Click Print & Fax

5- Right click your printer on the left and select "Reset printer system"
Note: if right click does not work press and hold the control key on your keyboard and then click the mouse button.

6- Restart your Mac, BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

7- Turn on your wireless printer and wait 2 minutes

8- Go to apple icon on the upper left corner of your screen

9- Click System Preferences

10- Click Print & Fax

11- Click the [+] button

12- Your wireless printer should appear there. Select it and press the "Add" button

Please let me know if the issue is solved or not, so we can continue troubleshooting. If it is solved please click the Accept button :-)

Thank you

John Cappucci
Computer Science Engineer

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1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

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