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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6794
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi, I am recovering from a recent accident of my own making,

Resolved Question:

Hi,

I am recovering from a recent accident of my own making, to make a long story short, I am trying to open recovered files in word docx format. I have downloaded the converter, but when I go to open it I receive:

"there was an error in opening the file."

oh, I am using Word 2004 for Mac and when I try to open the .docx file it asks me if I want to convert it because it was created with a later version and I hit convert and then I get the error message.

What can I do to open these files.

albert
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi My name isXXXXX hope i can help you

Office 2004 doesn't support Office 2007-2008 files directly, you have to install the Open XML Converter. Then only you can open 2007-2008 files in 2004. Seems like you are already installed it, but try to update it. Download the XML Converter Updated from here : http://www.apple.com/downloads/macosx/system_disk_utilities/microsoftofficeopenxmlfileformatconverter.html

Let me know if that works or not..

Best Regards,
Ashik
Customer: replied 4 years ago.
I did what you said, but I'm still getting the same error message.
Expert:  Ashik replied 4 years ago.
Hi,
Sorry for the delay...Are you sure the docx file is not corrupted ?
Customer: replied 4 years ago.
What do you mean by the dock file? Word? Or what?
Expert:  Ashik replied 4 years ago.
not dock but docx, the word document file.
Customer: replied 4 years ago.
I don't know. I have a ton of them and none of them are opening. How do I tell if they are corrupted?
Expert:  Ashik replied 4 years ago.
Hi,
Sorry for the delay...If you send any one file of it to me, i'll check it tell you if it corrupted or not.

Upload the .docx file into www.senduit.com and post the share/download link of that uploaded file in here.
Customer: replied 4 years ago.
How do I attach a file to this reply?
Expert:  Ashik replied 4 years ago.
Upload the .docx file into www.senduit.com website and post the share/download link of that uploaded file in here.
Customer: replied 4 years ago.
Ashik,

Senduit appears to be having technical difficulties. I downloaded the converter again and it tells me there is an area with the docx file. I'll send you a file as soon as I can.
Expert:  Ashik replied 4 years ago.
Okay..also download and install NeoOffice and try to open the Docx files in NeoOffice : http://www.neooffice.org/neojava/en/index.php

Best Regards,
Ashik
Customer: replied 4 years ago.
Well, that looked promising, however, every file I try to open as a Neo office doc is corrupted and can't be fixed, or so it says. Are we at the end of the road?
Expert:  Ashik replied 4 years ago.
Not yet, If NeoOffice shows that error it means the files are corrupted. So, i want you to send me one file and i'll check it and let you know what the problem is. I will also try to find a way to fix it..


Best Regards,
Ashik

Customer: replied 4 years ago.
I think I love you. Will do.
Customer: replied 4 years ago.
Damn, senduit is still messed up.
Expert:  Ashik replied 4 years ago.
Hi,
Well, i just checked Senduit.com and no problem to me.Okay.. this time try mediafire.com. Its like Senduit.com. So goto www.mediafire.com and upload the file.
Customer: replied 4 years ago.
Will do.
Customer: replied 4 years ago.
Okay, successful upload to mediafire. Now how do you get it?
Expert:  Ashik replied 4 years ago.
Send me the links you got after uploading.
Customer: replied 4 years ago.
How do I do that?
Expert:  Ashik replied 4 years ago.
After you finished uploading the file to mediafire.com, click the Share link and mediafire will give you the download link of the uploaded file. Just post the link in here... (see picture below)
graphic
Customer: replied 4 years ago.
http://www.mediafire.com/?jczklkghtym
Expert:  Ashik replied 4 years ago.
Sorry to say, but these documents are corrupted somehow. I even tried to recover using third party professional recovery softwares but couldn't recover it. Seems like i can't do anything now..Sorry i couldn't solve your problem.
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6794
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Thanks for all your effort, lesson learned, I mean unplug the backup drive next time.

I will certainly hit accept and be talking to you again.

albert

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Ashik
Ashik
Computer Technician
5577 Satisfied Customers
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc