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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9915
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my microsoft entourage e-mail keeps freezing. what can i d

Customer Question

my microsoft entourage e-mail keeps freezing. what can i do?
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you

What is the exact error you are getting after reinstalling Entourage ?
Customer: replied 6 years ago.
THIS IDENTITY CANNOT BE OPENED WITH THIS VERSION OF ENTOURAGE
Expert:  Ashik replied 6 years ago.
What version of Entourage are you using ? 2004 or 2008 ?

(also, please turn off the caps)
Customer: replied 6 years ago.
using 2004
Expert:  Ashik replied 6 years ago.
We can try to rebuild your Entourage Database and see if that works or not..Quit all applications like Office applications, Microsoft Messenger, Office Notifications, iPhoto, iTunes etc. Then hold down the Option key and launch the Entourage application. In a few seconds, you'll be greeted with the Entourage Database Utility. Select to rebuild and rebuild the database..


Best Regards,
Ashik
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 6 years ago.
question: by doing so, it will not erase my exisiting database such my e-mail address information etc.?
Expert:  Ashik replied 6 years ago.
No, it'll just rebuild your database and fix the errors in it..
Customer: replied 6 years ago.
i will try now. please hang on.
Expert:  Ashik replied 6 years ago.
ok
Customer: replied 6 years ago.
seem like it's going to take a long time. i will accept your answer. thanks and have a nice day.
Expert:  Ashik replied 6 years ago.
Thanks for Accepting my answer, please let me know if that worked or not.. If that didn't worked, update your Office 2004 version using this download : http://download.microsoft.com/download/8/8/c/88cb86c3-7f73-4c54-a3e6-ef46336ccd79/Office2004-1150UpdateEN.dmg (Download and install this update and restart your Mac)

Best Regards,
Ashik