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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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cannot get mail because it is being used by another device

Customer Question

cannot get mail because it is being used by another device.
I get this message on my iPhone running OS 4




Submitted: 4 years ago.
Category: Mac
Expert:  Mac Tech replied 4 years ago.
Hello and Thank You for allowing me assist you with your question or issue today!

Are you using this iPhone with an Exchange Server account?
Customer: replied 4 years ago.
No I am not using with an Exchange Server account. I will eventually receive the email on my iPhone and this message does not appear 100 percent of the time.
I am receiving all my email on my MacPro, iPhone and iPad. (3 devices)
Could they be causing problems if more than one device is downloading email?
Expert:  Mac Tech replied 4 years ago.
It shouldn't I do the same. I would then delete the account and reinstall it.

What model iPhone do you have?
Customer: replied 4 years ago.
Model iPone is 4
Expert:  Mac Tech replied 4 years ago.
Ok, could be a weak cell spot too. Have you tried using WiFi?
Customer: replied 4 years ago.
Yes, I actually have a very strong WIFI system thru out my entire home.
When I delete the accounts do I delete from all 3 devices or justbthe iPhone?
Expert:  Mac Tech replied 4 years ago.
Just your iPhone.
Customer: replied 4 years ago.
I am new to this > where is the accept click?
I would like to pay you now I will not be able to delete the account and re enter the info until tomorrow as I left my phone at my daughters house.

I will spy now but help me with the accept click as I do not see where it is
Expert:  Mac Tech replied 4 years ago.
I belive it is to the right. Yeah, get back to me anytime on this. I'll be here all week.

You'll see an accept now.
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience: 7 + Years Supporting Apple Products
Mac Tech and 8 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Richard

Thank you, XXXXX XXXXX been paid. I am out of town for the next 10 days. If this does not work I might get back ton you on this in about two weeks
Expert:  Mac Tech replied 4 years ago.
Ok, travel safely.

I'll be here! :)

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