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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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i have an att dsl connection that is hooked up to my macbook

Customer Question

i have an att dsl connection that is hooked up to my macbook computer, i bought a netgear wifi router but when i unplug my dsl cable from my comp. and connect it to the netgear router even with restarting my comp, and the att router ect i have no internet connection...

Can you please help me with setup?
Submitted: 6 years ago.
Category: Mac
Expert:  Mac Tech replied 6 years ago.
Hello and Thank You for letting me assist you with your issue(s).

Do you have another ethernet cable that you can plug into the router and then into the computer?

Edited by Richard on 7/1/2010 at 10:58 PM EST
Customer: replied 6 years ago.
what info do you need?
Expert:  Mac Tech replied 6 years ago.
Look above.
Customer: replied 6 years ago.
i am at work right now, can i email you later on somewhere like in 2.30 hours? then i can give you all info
and what happens between now and then if i close this page and loose internet connection?
Expert:  Mac Tech replied 6 years ago.
Yes, please do! I should be on line!!

Thank you!
Mac Tech and other Mac Specialists are ready to help you
Customer: replied 6 years ago.
i just came home and talked to Richard 2 hours ago about connecting my att router to a netgear wifi
is he still there and can he help me? i have paid already and everything
Expert:  Mac Tech replied 6 years ago.
I'm here.
Customer: replied 6 years ago.
ok so what do we do?
Expert:  Mac Tech replied 6 years ago.
Did you locate another ethernet cable?
Expert:  Mac Tech replied 6 years ago.
What is the model number of your wireless router?
Expert:  Mac Tech replied 6 years ago.
Hello?
Customer: replied 6 years ago.
this is getting more frustrating by the minute and i am waisting my time, can we do this by phone please?
Expert:  Mac Tech replied 6 years ago.
Do you not see my replys?
Expert:  Mac Tech replied 6 years ago.
Ok, when you get ready to reply I will be here for you.

Thank you!
Customer: replied 6 years ago.
i have another cable and the router is WGR614 but if possible i would like to do it over the phone
Expert:  Mac Tech replied 6 years ago.
I do not do phone support. Would you like me to refer you?
Customer: replied 6 years ago.
refer me to someone who does?
Customer: replied 6 years ago.
ok Richard i can not do this anymore, please refer me to someone who does phone support and let them call me at(NNN) NNN-NNNNbecause i am logging off right now.

this was a pure waist of time with no result