How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask loadedmind Your Own Question

loadedmind
loadedmind, Mac Support Specialist
Category: Mac
Satisfied Customers: 357
Experience:  Several years experience as consultant, corporate I.T. & sysadmin.
Type Your Mac Question Here...
loadedmind is online now
A new question is answered every 9 seconds

I am new to mac. laptop running slow, used cleanmymac, is there

Resolved Question:

I am new to mac. laptop running slow, used cleanmymac, is there malware for osx?
Submitted: 4 years ago.
Category: Mac
Expert:  loadedmind replied 4 years ago.
Hello and welcome to JustAnswer - I'm John.

The amount of malware and viruses written for OS X can literally be counted on one hand. They are so few and far between that most folks don't even bother installing anti-virus software for Mac. However, this is not to say that your Mac isn't capable of passing along a virus received through email. So, software such as Intego Virus Barrier can alert you if they've found such a virus and prevent it from being sent along to other unwilling recipients.

AVG is not compatible with Mac. They may decide later to port their version of software over to the Mac, but currently they do not offer it for our platform.

If the information I've provided meets with your approval and resolves your issue, please let me know and you can Accept the answer (and if possible, leave positive feedback). If not, please DO NOT Accept the answer. Instead, let me know what happened and we'll try some more things or I can refer you to another Expert who may be able to help you further.


Regards,
John
Customer: replied 4 years ago.
Thanks for suggesting Intega. My mac began to have problems after my husband used it to access his Facebook account. I am taking an online college course and need my mac to be in top form. I am very frustrated at how slow it is loading, and have been trying to go through the "what to do" list.
Expert:  loadedmind replied 4 years ago.
I would also suggest you try using other web browsers. For instance, if you're using Safari, try Firefox (http://www.getfirefox.com).

Also, if you aren't in the practive of doing so, I would highly recommend you run a "Repair Disk Permissions" every month or so. Here are instructions for doing this:

Repairing Disk Permissions
------------------------------------

1) Close any/all applications, programs, etc.

2) Open the Disk Utility by selecting Applications -> Utilities -> and then Disk Utility

3) From the left pane toward the top, select Macintosh HD (or whatever name you've called it if changed from default)

4) From the right pane toward the bottom, select the "Repair Disk Permissions" button. Once complete, reboot your Mac.

Note: This process can take anywhere from 10 minutes to an hour or so. Things that can affect the time it takes Repair Disk Permissions to complete:

* Whether you've run Repair Disk Permissions or not
* How fast your computer is

From my experience, I've seen this utility fix all sorts of issues - anywhere from Applications/Utilities not launching or responding to Mac computers not booting properly. Because of this, I recommend you do this once every couple of months and any time you perform an Apple Software Update.

Regards,
John

Edited by loadedmind on 7/1/2010 at 7:32 PM EST
loadedmind, Mac Support Specialist
Category: Mac
Satisfied Customers: 357
Experience: Several years experience as consultant, corporate I.T. & sysadmin.
loadedmind and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified