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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I inserted the disc to install my Photosmart Plus B209 for

Customer Question

I inserted the disc to install my Photosmart Plus B209 for my Mac OS 10.6. It asks for a password XXXXX every time I enter any 8 to 10 combinations of letters and/or numbers, it rejects them. I have tried twenty times.

Bill Burton
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Chat Conversation Started
Ashik :

Hi My Name isXXXXX hope i can help you

Ashik :

Its asking for your user account's password. Have you tried your account's password XXXXX login password ?

Customer:

yes, i have tried several times but my account's password XXXXX has 6 characters and the HP requested at least 8 characters.

Ashik :

thats weird. Could you please give me a screenshot of that password XXXXX window? (Press Command(Apple) + Shift + 3. This should create a screenshot of your Mac into desktop. Then upload that screenshot into here)