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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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My account has been compromised and I am now locked out.

Customer Question

My account has been compromised and I am now locked out.
Submitted: 4 years ago.
Category: Mac
Expert:  Mac Tech replied 4 years ago.
Hello and Thank You for letting me assist you with your issue(s).

Which "Account" are you referring to?
Customer: replied 4 years ago.
XXX@XXXXXX.XXX
Expert:  Mac Tech replied 4 years ago.
Ok, that information is blocked from me. Please spell out.
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience: 7 + Years Supporting Apple Products
Mac Tech and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
What do you need to know
Customer: replied 4 years ago.
You there Richard?
Expert:  Mac Tech replied 4 years ago.
Yes, please spell out the email address and replace . with dot and @ with at
Customer: replied 4 years ago.
Do I need to accept answer each time it pops up, and am I charged $38 for each answer?
Expert:  Mac Tech replied 4 years ago.
You are only charged once.
Customer: replied 4 years ago.
Thanks, XXXXX XXXXX where are we with the problem?
Teri
Expert:  Mac Tech replied 4 years ago.
Hi Teri. Which email provider are you using and how do you know your email account has been compromised?
Customer: replied 4 years ago.
my yahoo accountXXX@XXXXXX.XXX
and someone sent out an email from my account saying I was mugged in London and to reply toXXX@XXXXXX.XXX (note the one "p" in the spelling) to send money.
Expert:  Mac Tech replied 4 years ago.
Sorry to hear about this.

Do you wish to close the account or get a new password?
Customer: replied 4 years ago.
I would like to get a new password XXXXX possible thanks!
Expert:  Mac Tech replied 4 years ago.
In case of a hacked account send a mail describing your problem to account-security-help @cc.yahoo-inc.com
Note: please delete the blank space between help and @ which I had to insert because Yahoo can't handle long addresses. If this doesn't help, call Yahoo: 1-408-349-1572, explain to a customer service person what happened. They will ask you to do certain things and then they compare your original info with the changed info. Within 24 hrs you should get your account back!

Good luck and let me know how it goes!
Customer: replied 4 years ago.
OK will do.
Expert:  Mac Tech replied 4 years ago.
Thank you!

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