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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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Hi, Im trying to connect via airport to a wireless network

Resolved Question:

Hi, Im trying to connect via airport to a wireless network with a password. I have the password, but it is not accepted and asks for a WEP key. I inserted the key given for another wireless netword that worked: 5FD932877A, but although it connects me to the network, does not allow me to get on the internet. Can you help? I.m using a MacBook Pro. 10.6.3

Submitted: 6 years ago.
Category: Mac
Expert:  Mac Tech replied 6 years ago.
Hello and Thank You for letting me assist you with your issue(s).

What are you using to connect to the wireless network (system and hardware)?
Customer: replied 6 years ago.
Airport Extreme, PowerBook Pro, 10.6.3
Expert:  Mac Tech replied 6 years ago.
Ok, try plugging your Mac directly into the wireless with a network cable and report back with the result. (You may need to reboot Airport and Modem)
Customer: replied 6 years ago.

I'm not able to do that. DOn't want to disturb the owner's network! And he's not available!

Expert:  Mac Tech replied 6 years ago.
We need to verify that your modem and wireless router are reaching the Internet. Also, try rebooting your Mac and report back to me.

Thank you Allan.
Customer: replied 6 years ago.
No success. I ran the airport diagnostic program. All shows green/ok except Newtwork settings, Internet and Server
Expert:  Mac Tech replied 6 years ago.
Ok, looks like you need to get the correct network key and reset this.
Customer: replied 6 years ago.
How do I do this?
Expert:  Mac Tech replied 6 years ago.
Who set up the wireless network on the wireless router? That person should have the information for you.
Customer: replied 6 years ago.

He's not available. I'll have to forego trying to connect. Thanks. for your help. WIll ok payment.


Expert:  Mac Tech replied 6 years ago.
Allan, get back to me if you need more help.

Good Luck! :)
Mac Tech and other Mac Specialists are ready to help you

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