How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9775
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

OK, I never got an answer to my last question, lets try again.

Resolved Question:

OK, I never got an answer to my last question, let's try again. I connected up a brand new WD 1TB external drive to an Imac OS10.5.8 operating under Time Machine and it seemed to be copying the internal drive just fine as I continued to use the computer it stopped (error message) at about 20GB. Effort to unplug and reboot and select back up now on Time Machine failed to make it resume. What to do?

T. Sheridan [email protected]
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you

What version of Mac OS X are you using ? 10.5 or 10.6 ? (Click on the Apple icon and select "About This Mac")
Customer: replied 6 years ago.
Expert:  Ashik replied 6 years ago.
Do you remember that error message ?
Customer: replied 6 years ago.
"Unable to complete backup. An error occurred while copying files to the backup volume." from Time Machine.
Expert:  Ashik replied 6 years ago.
Okay...we can try to reformat your WD 1TB in Disk Utility as Mac Partition and try Time Machine again.

  • Goto Applications/Utilities/ folder and open DiskUtility
  • Now connect your hard drive into your Mac
  • Select the WD HD in the left column
  • At the “Volume Format” select “Mac OS Journaled/Extended”
  • If you confirm to format your hard disk, Click on “Erase” button.
  • If the erase process finished,close Disk Utility.
  • Setup Time Machine again and see if it still giving you errors

(Formatting will erase everything from your WD HD)

Best Regards,
Ashik and 2 other Mac Specialists are ready to help you